De-Escalation Workshop

De-Escalation Workshop

Delivered via Zoom | Personalised 1-on-1 Session | Flexible Scheduling

Learn how to stay calm, confident, and in control during challenging situations. This De-Escalation Training Workshop is a private, instructor-led session designed to equip you with the tools to defuse tension, manage conflict, and maintain safety in any high-stress environment.

Whether you're in customer service, healthcare, education, security, or any role where conflict can arise, this personalised Zoom session will give you practical strategies and tailored advice to handle difficult behaviours with professionalism and empathy.

🔹 What You’ll Learn:

• Recognising early signs of conflict and aggression
• Staying calm under pressure and managing your own emotional response
• Proven verbal and non-verbal techniques to de-escalate situations
• Understanding triggers and how to avoid escalation
• Effective communication strategies for high-stress encounters
• Maintaining personal and team safety

✅ Why Choose This Training?

• 1-on-1 Coaching: Get individual attention with a facilitator who tailors the session to your role, challenges, and learning goals.
• Convenient & Flexible: Delivered live via Zoom — book a time that works for you.
• Immediate Application: Learn actionable strategies you can use the same day.
• Certificate of Completion provided.

📅 Scheduling:

After registration, you will be contacted to select a date and time that best suits your availability. Sessions typically run for 2 to 4 hours.

🎓 Who Should Attend?

This training is ideal for:

• Customer service and retail workers
• Healthcare professionals
• Teachers and education staff
• Security personnel
• Social workers
• Team leaders and supervisors
• Anyone seeking to build confidence in managing tense situations

🔗 About the Provider:

This training is delivered by Paramount Training & Development, one of Australia’s leading professional development providers. With over a decade of experience across industries, our facilitators bring real-world expertise to every session.

👥 Book Now:

Spots are limited to ensure quality and personalisation. Reserve your session today and gain the skills to de-escalate any situation — calmly, safely, and effectively.

🔗 Learn more: https://paramounttraining.com.au