De-Escalation Training

Event Overview
In today’s fast-paced and often high-pressure environments, the ability to de-escalate tense or emotionally charged situations is a critical skill—whether you're working in customer service, healthcare, security, education, or any front-facing role.

Join us for a personalised 1-on-1 De-Escalation Training session via Zoom, designed to equip you with practical techniques to defuse conflict, remain calm under pressure, and communicate assertively without escalating tension. This tailored workshop ensures you receive direct guidance and feedback relevant to your unique work context.

What You’ll Learn:

• How to recognise the early warning signs of aggression or conflict
• Strategies for remaining calm and composed during confrontational moments
• Verbal and non-verbal communication techniques that promote peace and control
• Practical methods to defuse emotionally heightened interactions
• How to manage your own emotions to prevent unintentional escalation
• Real-world de-escalation frameworks you can apply immediately

Who This Workshop Is For:
This training is ideal for professionals in:

• Customer service and call centres
• Healthcare and allied health fields
• Security and frontline roles
• Social services, education, and community work
• Any high-contact role where calm conflict resolution is essentia

Workshop Details:
📍 Location: Online via Zoom
👤 Format: Private 1-on-1 session
🕒 Duration: Flexible – typically 2 to 3 hours depending on the participant’s pace
📅 Date/Time: You choose! After registering, we’ll contact you to arrange your preferred schedule
🎓 Trainer: Experienced facilitator from Paramount Training & Development

Why Choose This Workshop?

• Individual Attention – Get personalised support and feedback
• Tailored Content – Focus on real situations relevant to your role
• Interactive & Practical – Learn by doing, not just listening
• Flexible Scheduling – Choose a time that works best for you

Ready to gain the confidence and skill to handle difficult interactions calmly and professionally?
Register today and begin your 1-on-1 journey toward mastering the art of de-escalation.

📌 Have questions before registering? Contact us at info@paramounttraining.com.au or visit the full course page: https://paramounttraining.com.au/training/de-escalation-training/