De-escalation training Mackay (Introduction) Option Two

Working towards a robust community housing and homelessness sectorQ Shelter is committed to supporting the housing and homelessness sector through building the strength and capacity of individual organisations via training, resources, tools, facilitation and collaborative opportunities. Learn more aboutQ Shelter.

Q Shelter

Informative, practical training where staff learn in an interactive environment to manage confrontational and aggressive behaviours.

Ocean International Hotel

Q Shelter De-escalation Training 2025

Informative, practical training where staff learn in an interactive environment to manage confrontational and aggressive behaviours. Sessions will take place both in person and online

Note: This training is also available on Wednesday 7th May, with the same content. Occupational aggression, be it physical or verbal, has become a global problem in work settings and occupational groups. The incidence of confrontational situations has gained momentum in recent years and is now a priority concern for most workplaces with a service-oriented environment. These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community. Our core training covers the following settings in which these situations occur:• Face to face• By phone or email• In the workplace• In the field Date: Thursday 8th May 2025Time: 9:00am - 12:30pmDelivery: In personVenue: Ocean International1 Bridge Road, MackayTickets: $116 members | $145 Non Members | $75 StudentsFree - Experience of homelessness and/or housing need Optional: When registering please send through a de-identified incident report so trainers can tailor the training to the audience. This training covers settings and scenarios relevant to your employees and provides staff with the necessary toolkit to manage confrontation and aggressive behaviours. The aim of all our training is to prevent any situation from escalating to physical interaction. We focus on provided informative, practical training where staff learn in an interactive environment. The introduction training covers approaches to de-escalation with practical examples, spatial awareness, boundaries, unacceptable behaviour frameworks and is interactive and focused on real life examples in your day to day work. It will cover a variety of situations and the trainers have been prepared with information about the current issues workers are managing through the housing crisis. Please email events@qshelter.asn.au if you are experiencing any barriers for registering.

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