Customer Service Excellence for Business Leaders and Owners

K﻿errie Nobes Consulting offer targeted group interactions, putting growth minded people together to learn and share experinces.  We are focused on client outcomes with highly interactive small group workshops with great facilitation.  Our key focus is on creating learning environments where leaders, senior executives and team members can upskill with people from a variety of industries.  All workshops will indicate the intended audience so that you know you will be sharing your learning with others in your type of role, and level of experience.T﻿opics include;   Building Psychological Safety in the Workplace, Leadership skills, communication skills, emotional intelligence, mentoring & coaching, facilitation skillsIn person workshops 3.5 hrs through full day, and V﻿irtual workshops usually 90-120 minutes in length held on Zoom for the ease of stepping out of your day for a limited time.  Focus is on what you want to learn, and break out discussion rooms to ensure everyone gets some input and interaction with a variety of other attendees.   We are about helping you embed new learning into your daily routine, and finding better ways to gain your desired outcomes.

Kreating New Collaborations

Interactive workshop for business owners/leaders to create  Customer Service Excellence across their team and strong Customer outcomes.

Mercure Melbourne Doncaster

This small group 3.5-hour workshop is for any business leader or owner that wants to gain strategies and tools to engage and inspire their team to excel.Customer service starts within businesses creating environments where your team can be innovative, accountable, and create great outcomes for your external customers. It truly is the epiphany of win/win.Outcomes: This workshop will allow you to, •	Work with a behavioural tool that allows increased self-awareness and understanding of others for better communication and results•	Work with tools that you can use to engage your team to be accountable, forward thinking and customer focused•	Take away key principles for customer service excellence to share with your people effectively•	Network and problem solve with likeminded businesses ownersAn interactive workshop focused on the leaders in the room. Kerrie utilises her coaching and facilitation acumen to help participants find their best path forward. A learning experience that values the wisdom in the room and allows for direct application to your circumstance.

Agenda

• 8:45 am Coffee, Meet & Greet • 9:00 am Workshop commences • 10:30 am Coffee/snack break (included) • 10:45 am Workshop recommences • 12:30 pm Finish Continue the discussion over lunch using a 10% discount voucher at Doncaster Hotel (onsite and at own expense) - optional for any participant, you can decide on the day

Customer Service Excellence for Leaders

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