Customer Service Basics

Event Description:
Boost Your Customer Service Confidence – Learn the Essentials in a Personalised, 1-on-1 Zoom Session!

Great customer service is the heartbeat of every successful business. Whether you're new to the world of customer service or looking to refresh your skills, this personalised 1-on-1 virtual workshop is designed to equip you with the core tools, techniques, and mindset to create meaningful customer interactions.

Delivered live via Zoom, this fully interactive session offers tailored guidance and feedback from an experienced facilitator, giving you a unique opportunity to ask questions, practise skills, and build confidence — all in a comfortable, one-on-one format.

What You’ll Learn:
✔️ The foundations of excellent customer service
✔️ Key communication and listening techniques
✔️ How to build rapport with different customer types
✔️ Handling complaints and difficult situations professionally
✔️ Positive language and attitude for service success
✔️ How to leave a lasting positive impression

Who This Is For:

• New team members in customer-facing roles
• Small business owners and entrepreneurs
• Anyone seeking a refresher on customer service essentials
• Frontline staff looking to polish their communication skills

No prior experience required!

Format:
📍 Location: Online (Zoom)
👤 Session Type: Private 1-on-1 Training
⏰ Duration: 1–2 hours (Flexible scheduling available)
📅 Date & Time: Choose a time that suits you – we’ll contact you after booking to arrange your session.

Why Choose This Workshop?

• Tailored to your learning pace and needs
• Interactive, engaging and supportive environment
• Learn directly from industry professionals
• Gain practical skills you can use immediately
• Certificate of Completion provided

What You'll Need:

• A stable internet connection
• Access to Zoom via computer, tablet or smartphone
• A quiet space to engage in the session

Book Now and Start Building Unshakeable Customer Service Skills!
Spots are limited to ensure quality and personalised delivery. Reserve your 1-on-1 session today and take the first step toward becoming a customer service superstar!

For More Info:
Visit https://paramounttraining.com.au/training/customer-service-basics/

Have questions before booking? Contact us through the Eventbrite contact form or visit our website for more details.