Customer Experience Workshop

Collective Campus, a corporate innovation accelerator that works with large organisations to help them adopt the mindsets, methods and tools required to survive these new realities.

Collective Campus

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Customer Experience (CX) Workshop 
At a Glance
With competition within industries increasing and customers becoming more demanding,there has never been a more important time to focus on delivering a superior customer experience. In this full day customer experience workshop, you will be provided with the key fundamentals to better understand your customers.
This workshop will use a variety of content from facilitator presentation, discussion, examples, real-life case studies and group activities. Participants will have the opportunity to learn from an experienced facilitator and also from each other.
What You Will Get
<UL>
<LI>You will learn how to take charge of your customer experiences by identifying and mapping key customer journeys.</LI>
<LI>You will gain an understanding of the importance of consistency across the different interactions a customer has with a business.</LI>
<LI>You will learn how to identify customer touch points that have the potential to create memorable experiences for your customers.</LI>
<LI>You will learn techniques that will give you a deeper and more intimate knowledge of your customers</LI>
</UL>
Who Should Take This Workshop
This workshop is developed for any professional with an interest in Customer Experience. This includes business owners and team members (including large organisations, SMEs and startups),and marketers. Professionals interested in making themselves more attractive and getting involved inmore internal innovation projects can only benefit from taking this workshop.
Pre-Requisites
None
What to Bring
<UL>
<LI>Pad and Pen</LI>
<LI>The right side of your brain!</LI>
</UL>
Dress Code
Anything from suits and ties to jeans and Chuck Taylors! Innovation isn't dependent on dress code.
Group Bookings
Contact the team at info@collectivecamp.us or (03) 9996 1257 to enquire about group bookings.
Location
Our workshops and classes can take place both on campus, on-site at your organisation as well as third party sites and events such as conferences.
Meals and Refreshments
A light lunch, snacks and refreshments will be provided. 
Please advise of any specific dietary requirements. 
Workshop Facilitator
Shayan Namdarian
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Shay is a strategic thinker with over 7 years of experience working across a wide range of projects focusing on customer experience and digital transformation. He has gained his experience across several consulting firms including Capgemini, Accenture and Ernst &amp; Young.
Along with this passion for collaborating with clients to improve performance and achieve business outcomes, Shay has a strong interest in entrepreneurship, which resulted in the launch of his first start-up. Shay is a co-founder of Barnaby, a men’s fashion brand providing customers with high quality and affordable men’s statement socks. After launching at the end of 2013, the brand is now stocked over 20 stores while building a strong social media presence and the brand has had placements in key publications including GQ and The Daily Telegraph.
Most recently, Shay co-founded Winston Watches, a brand that was successfully tested and crowd-funded on Kickstarter. The Kickstarter campaign raised over three times the funding target.
Qualifications:
<UL>
<LI>
Bachelor of Commerce, Bachelor of Economics
</LI>
<LI>
PRINCE2
</LI>
</UL>
Experience:
<UL>
<LI>Developing the Digital Customer Experience Vision at a leading Australian Utility</LI>
<LI>Digital Customer Experience Design at a leading Australian Utility</LI>
<LI>Customer Centric Design across several projects at a leading Australian Bank</LI>
</UL>
 
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" A company that gets software written faster and better will, all other things being equal, put its competitors out of business" - Paul Graham (YC)
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                                              LEARN                   CONNECT                   INNOVATE
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<DIV>Have questions...? <A HREF="http://www.eventbrite.com.au/e/implement-devops-with-docker-tickets-18790319351#lightbox_contact" TARGET="_blank">Contact Collective Campus</A></DIV>

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Customer Experience Workshop

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