Customer Contact Training – 1-on-1 Zoom Session

About the Workshop

Do you want to strengthen your communication skills and elevate every customer interaction? Join our Customer Contact Training – a personalised, 1-on-1 virtual workshop designed to help you master effective contact techniques that build trust, resolve concerns quickly, and leave a positive, lasting impression.

Whether you're in customer service, sales, administration, or front-facing support, this training is tailored to your specific challenges and goals. Gain confidence and tools to professionally handle phone calls, emails, and in-person communication — all from the comfort of your home or office.

What You'll Learn:

✅ How to create strong first impressions during customer contact
✅ Tone, phrasing, and clarity in verbal and written communication
✅ Handling complaints or difficult interactions with professionalism
✅ Active listening and empathy in customer conversations
✅ Structuring your calls and messages for maximum effectiveness
✅ Maintaining composure, professionalism, and efficiency under pressure
✅ Building rapport and delivering great customer experiences consistently

Who Is It For?

This workshop is ideal for:

• Customer service representatives
• Call centre and front desk staff
• Retail, hospitality, and sales teams
• Admin and office support professionals
• Anyone wanting to improve how they connect with clients and customers

Delivery Format

🎧 Held 1-on-1 via Zoom – You’ll receive private coaching with a dedicated facilitator who will tailor the session to your industry, role, and development areas. Flexible scheduling is available!

📅 Choose a time that suits you – daytime, after hours, or weekends (subject to availability).

Why Choose This Workshop?

✔ 100% tailored to your role and customer scenarios
✔ Private and confidential learning space
✔ Real-time feedback, tips, and practice
✔ Practical tools you can apply immediately
✔ Boost your confidence and customer satisfaction ratings

Duration: Approx. 2–2.5 hours
Location: Live on Zoom
Booking: Secure your spot today and our team will contact you to arrange your preferred date and time.

Questions?

Contact us anytime via Eventbrite messaging or visit
🌐 https://paramounttraining.com.au/training/customer-contact-training/