If you've been paying attention this past year, it's no surprise to hear that customer-centric companies perform better.

From increasing customer lifetime value to reducing churn, "customer-centric companies are 60% more profitable compared to companies not focused on the customer” (Deloitte).

But how exactly do you put the customer at the centre of your business? What do you do and where do you start?

Join us for breakfast, hosted by Step Change CEO, Ashton Bishop & Checkside Founder, Chris Bates to learn:

1. The 7 keys to adopting a customer-centric mindset
2. The 12 simple steps to embed customer centricity in your business
3. How to apply the same mindset to drive performance with your internal customers, your employees (presented by Checkside founder, Chris Bates)

What you need to know:

• Friday, 22 November 2019
• Qattro's Offices 209 Fullarton Rd Eastwood SA 5063
• Breakfast and coffee from 8:30am
• Session kicks off at 9:00am
• Session wrap up at 11:00am

Simply RSVP to reserve your spot.

For a sneak peek - have a listen to our interview with The Executive Connection's CEO, Stephanie Christopher, on how they're approaching customer centricity > https://player.whooshkaa.com/episode?id=384056

For any questions or queries, please contact Ryan at: ryan.m@hellostepchange.com

LIMIT: 40 people