Customer Aggression Training

National Retail Association

New Customer Aggression Training: Practical skills to handle abusive customers. Short, 3-hour workshop. Online session. Limited spaces.

We’re excited to offer the second session of our popular Customer Aggression Training this year! A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or aggressive situations that may arise and gives teams the confidence to put those skills into action.In this 2-hour interactive workshop, we focus on best-practice strategies and provide practical guidance tailored for busy workplaces, allowing your team to gain vital skills with minimal time away from their roles.Workshop BenefitsThis workshop provides the skills and knowledge to:<ul><li>Understand the legal framework relating to customer abuse, including frequently asked legal questions;</li><li>Identify aggressive or abusive customers;</li><li>Respond to and de-escalate customer aggression;</li><li>Develop strategies for staying calm during interactions with customers;</li><li>Understand the importance of reporting procedures and engaging with the police; and</li><li>Practice self-care and building resilience.</li></ul>Secure your spot!Date: Wednesday, 30th October 2024Time: 10am (AEST), 11am (AEDT).Pricing: $200 per member participant (plus booking fees + GST) | $300 per non-member participant (plus booking fees + GST)Please note that places are strictly limited.Registration details will be sent via email after payment is received.

Customer Aggression Training

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Customer Aggression Training

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