Critical Incident Management Team F2F Training & Exercise | Term 3

Crisis leadership essentials: Learn proven techniques to manage critical incidents and protect your organisation.

When crisis strikes, is your team ready to respond with confidence?

This intensive 3-hour training and exercise program equips your Critical Incident Management Team with the practical skills and proven frameworks needed to effectively manage disruptions, protect your people, and maintain business continuity when it matters most.

What You'll Walk Away With

By the end of this session, your team will be able to:

• Establish and operate an effective command room during a crisis
• Conduct rapid impact and issues assessments
• Apply proven critical incident management techniques under pressure
• Determine appropriate recovery strategies for different scenarios
• Manage information flow using visual management tools
• Develop effective communications strategies during incidents

What's Included

Interactive Training

• Understanding resilience phases and how emergency management, business continuity, and critical incident management integrate
• Deep dive into Critical Incident Management Team roles and responsibilities
• Practical techniques for impact assessment and information management
• Strategies for assessing critical business functions and activating recovery plans

Realistic Scenario Exercise

• Participate in a facilitated desktop exercise based on realistic crisis scenarios
• Apply learned techniques in real-time with scenario injects including phone calls, social media updates, news briefings, and stakeholder interactions
• Immediate hot debrief to discuss what worked and identify improvements
• Post-exercise report with actionable recommendations

Who Should Attend

This program is designed for:

• Critical Incident Management Team members
• Business Continuity professionals
• Risk and resilience managers
• Emergency management coordinators
• Senior leaders responsible for crisis response
• Anyone with a designated role in your organisation's incident response structure

Critical incidents don't announce themselves. Invest 3 hours today to ensure your team can respond with clarity, coordination, and confidence when disruption occurs. This training transforms uncertainty into structured action, giving your organisation the capability to protect what matters most.

If the 3-hour session timing doesn’t work for your school, please contact us at info@bouncereadiness.com.au to discuss alternative options.

Build your Organisation's Emergency Preparedness with Bounce Biitz

Bounce Readiness recognises that building a resilient school environment requires more than just planning, it requires equipping staff with the confidence and capability to respond effectively. To support schools in embedding emergency preparedness across all levels, Bounce offers a suite of flexible, scalable digital solutions through Bounce Biitz, a purpose-built platform for emergency management, critical incident management and business continuity.

These tools are designed to be accessible anytime, anywhere, making it easier for schools to meet compliance requirements, onboard new staff, and maintain a consistent standard of preparedness across diverse teams and campuses.

For a full list of digital products and scalable, cost-effective solutions to train your team, visit: Digital Products | Bounce Biitz – Bounce Readiness.

Some of our most popular digital solutions are:

DIY Templates

Elevate your organisation’s emergency preparedness with our professionally crafted DIY templates, designed to empower you to effortlessly create custom, compliant, and practical emergency documents.

• DIY Create your own Emergency Response Plan (ERP)
• DIY Create your own Critical Incident Management (CIMP)
• DIY Create your own Business Continuity Plan (BCP)
• DIY Evacuation Diagram
• DIY How to develop a Personal Emergency Evacuation Plan (PEEP)
• DIY Establishing Assembly Areas
• DIY Evacuation and Lockdown drill pack

eLearning Courses

Boost your organisation’s resilience with our comprehensive eLearning courses in Emergency Management, Incident Management, and Business Continuity Planning—designed to equip you and your team with the skills to keep your people safe.

• First Attack Fire Fighting Training
• Warden Training
• Staff Emergency Awareness Training
• Call Taker Training
• Chief Warden/Management ECO Training

These digital solutions are ideal for onboarding new staff, refreshing existing knowledge, and embedding a culture of safety and preparedness across your school - all while supporting compliance and operational resilience.