Creating Lasting Customer Experiences

Looking to elevate your customer service skills and build stronger, longer-lasting client relationships? Join us for this personalised 1-on-1 Zoom workshop designed to equip you with the tools, techniques, and mindset needed to create meaningful and memorable customer experiences that drive loyalty and repeat business.

About the Workshop:
Exceptional customer service goes beyond solving problems — it's about making your customers feel valued, heard, and appreciated at every stage of their journey. In this interactive training session, you’ll explore proven strategies to enhance customer engagement, boost satisfaction, and create positive emotional connections that stick.

Whether you’re in sales, support, hospitality, or client management, this workshop is designed to help you develop a lasting impact with every customer interaction.

Key Learning Outcomes:

• Understand the difference between transactional service and experiential service
• Learn how to personalise customer interactions to build rapport
• Identify key emotional drivers behind customer loyalty
• Master proactive service delivery techniques
• Use feedback and complaints to strengthen customer relationships
• Build a service mindset that fosters trust and long-term engagement

Workshop Features:
✅ Delivered live via Zoom – 1-on-1 format for personalised support
✅ Interactive activities and real-life scenarios
✅ Customised coaching and feedback
✅ Actionable tools you can use immediately

Who Should Attend?
This workshop is ideal for professionals in customer-facing roles, including:

• Customer service representatives
• Salespeople and account managers
• Team leaders and supervisors
• Frontline hospitality or retail staff
• Anyone looking to improve their customer experience skills

Duration:
Approximately 90–120 minutes (flexible to fit your needs)

Location:
Online via Zoom (Link provided upon registration)

Cost:
Please see ticket options for pricing.

Book Now:
Seats are limited due to the 1-on-1 format. Reserve your personalised session today and start creating unforgettable customer experiences!

👉 View the full course outline here