Contact Center Training – 1-on-1 Zoom Workshop

About this Workshop:
Are you looking to sharpen your skills and deliver outstanding service in a high-pressure contact center environment? This 1-on-1 Zoom-based Contact Center Training workshop is designed to help you boost your confidence, improve your communication, and master the essential techniques needed for excellence in customer interactions.

Whether you're new to the industry or seeking to refine your skills, this personalised session will equip you with practical strategies for managing calls effectively, handling difficult customers professionally, and delivering top-tier service under pressure.

What You’ll Learn:
✅ Proven methods for managing call flow and structure
✅ Techniques for dealing with angry or emotional callers
✅ How to build rapport quickly over the phone
✅ Listening and questioning techniques to get the right information fast
✅ Clear and professional language use
✅ De-escalation strategies for conflict resolution
✅ Time management and call efficiency tips
✅ Maintaining a professional and positive tone
✅ Self-care tips for contact center roles

Who Should Attend:
– Call center agents and customer service representatives
– Team leaders or supervisors who want to coach their staff
– Anyone starting a role in a contact or service center
– Professionals looking to refresh or upgrade their skills

Format:
🖥 Delivered 1-on-1 via Zoom – Flexible scheduling to suit your availability. Receive individual coaching tailored specifically to your needs and role.

Why Choose This Workshop?
✔ Personalised attention from an experienced facilitator
✔ Practical tools and real-world scenarios
✔ Boost your performance and customer satisfaction ratings
✔ Build confidence in handling even the most challenging calls

Duration: Approximately 2 to 2.5 hours
Location: Online via Zoom (link provided upon registration)

Book your session now and take control of your contact center performance. Limited spots available due to the 1-on-1 format!

🔗 Learn more or register directly via:
https://paramounttraining.com.au/training/contact-center-training/