$15 – $30

Consumer Participation in the Alcohol and Other Drugs (AOD) sector event

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ibis Melbourne Hotel & Apartments

15-21 Therry Street

Melbourne, Vic 3000


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Event description


We invite service providers, consumers and policy makers from across the drug and alcohol, dual diagnosis and community health sectors to come together for our CARE Ideas Exchange.

This opportunity will allow attendees to network with like-minded people, share ideas for innovation and explore options for ongoing collaboration.


Power and Passion: Why Your Experience Matters and How to Drive Change in the AOD Service Sector'
Keynote by: Jacqui Gibson-Roos & Darlene Cox
Presented by: Jacqui Gibson-Roos

Jacqui is passionately committed to culture change through consumer engagement and partnerships in all health systems including alcohol and drugs. With a background in the fields of health and education combined with 17 years of experience of working in the healthcare system, Jacqui has gained a meaningful insight into how consumers can make systemic changes.
Darlene Cox is the Executive Director of Health Care Consumers Association Inc. She has been a consumer representative on a local and national level in health services and statutory bodies for over a decade. Darlene has a strong belief in the importance of consumer participation in health services and is committed to working with health services to increase their understanding of the value consumer participation brings to the quality and safety of services.
This presentation will be a practical guide to how to harness the passion of consumers into meaningful partnerships to make the AOD system better for all. It will cover: what does real consumer engagement look like, how to sustain these partnerships and what are the drivers for cultural change in the AOD sector.

'The Reason Why We're Here' by Regina Brindle, Consumer Participation Facilitator, UnitingCare ReGen
In her presentation Regina will explore what is needed when setting up Consumer Participation organisationally. This includes personal drive, theory and a sound knowledge of “how-to”. In her presentation Regina will expand on these three areas, painting a picture of what is necessary when setting up a practice that is non tokenistic and removed from self-interest.

'The Big Toolbox' Guide to Starting a Consumer Group by Russell Chilcott & Richard Gornall, Southern Region Consumer Advisory Council (SRCAC)

  • Are you an AOD service provider looking for fearless, independent advice from consumers and carers?
  • Are you a community member who wants to hear the voices of the people who use AOD services?
  • Have you had contact with AOD services and want to help improve them?

If so, hear how it can be done at the launch of 'The Big Toolbox’.

PLUS Panel Discussion facilitated by MC, Heather Pickard, CEO SHARC
What are some of the key challenges and rewards to move consumer participation forward in Victoria?

Choose ONE of these three 'Good practice in consumer participation' breakout sessions:

OPTION 1: 'High Quality Care in the 21st Century' by Professor Jane Burns, Professor of Innovation and Industry at the University of Sydney
Professor Burns will discuss the role of digital technologies in the context of person led customized care. Increasingly people are demanding high quality care and choice. Other sectors - retail, banking, entertainment - have embraced the role of technologies in people’s lives and adapted and changed their services to meet their needs. This presentation will talk about codesign, technologies, digital health and the exiting next steps in mental health reform.

OPTION 2: 'Telling Consumer Stories; the Risks and Rewards' by Jeff Gavin, APSU Manager plus APSU Speaker Bureau Consumers. Prepared by Alex Abernethy who is a Consumer & APSU Volunteer
Research has demonstrated how recovering individuals need narratives that make sense of past drug use, and enable construction of future non-addict identities. But what happens when the storyteller steps outside the safe havens of 12-step meetings and therapy groups? You will have the opportunity to discuss this and other related topics with members of APSU’s Speaker Bureau who tell their stories to a wide range of audiences. It’s your opportunity to develop a deeper understanding of how storytelling works, and why it is so important in the recovery process.

OPTION 3: 'Let Love In’ Fostering Family Participation Workshop by Edita Kennedy, APSU Project Worker & Marg Quon who is a Family Member
This workshop aims to equip participants with an understanding of what the involvement of family members can bring to the AOD sector. It will also provide practical tips around how to involve family members in a meaningful way. All concepts will be illustrated with the real life examples from a family member’s experience. Workshop participants will receive a free copy of APSU’s publication Broadening the Source.

‘Creating an Effective Interprofessional Network of Leaders in Mental Health’ by Joanne Stubbs, Project Manager at Victorian Mental Health Interprofessional Leadership Network
The Victorian Mental Health Interprofessional Leadership Network is a dynamic group of clinical staff from across Victoria that includes consumers, carers, nurses, allied and medical staff. The newly formed Network meets every two months and has established a work plan for 2017. This innovative Network aims to drive recovery within the Victorian Mental Health sector through sharing ideas, knowledge, resources and development of leaders. The presentation will provide a brief overview of the Network and its structure and some of the key strengths of this type of Network.

'Advocating for Change from Within' by Wayne Wright, Manager of Southern Dual Diagnosis Service
Being able to gain an understanding of the system that you work in is an important step in understanding how change can be achieved. Upon understanding the system it is important to build up networks of likeminded individuals and then to start planning as a group. The planning process is as important as the implementation stage as you need to be influencing and advocating at appropriate opportunities and this is often best achieved by addressing some of the service system issues.

Networking and Collaboration Workshop: 'How to set up a consumer participation network in your own area' facilitated by Pat Hamdorf & Danny Alcock, TaskForce

This event is fully catered with a sit down buffet lunch.

You will participate in networking & energiser activities throughout the day and receive valuable resources to take away with you.

Please note: This program is being updated as new details become available.


What are my transport and parking options for getting to the venue?
By Tram
Tram stop 7 (Elizabeth Street / Queen Victoria Market) is a 1 minute walk from ibis Melbourne Hotel & Apartments and can be accessed via tram route 19 (North Coburg to Flinders Street Station), route 57 (West Maribyrnong to Flinders Street Station), or route 59 (Airport West to Flinders Street Stration).

By Train
ibis Melbourne Hotel & Apartments is a 600m walk (or tram ride) from Melbourne Central Station along Elizabeth Street.

Public Car Parking
Go to the website: www.carparking.info/ and enter ibis Melbourne Hotel & Apartments, your time of arrival and time of departure and the best parking options will be listed for you.

Payment Method
We only accept payments via credit card. If your organisation can not process credit card payments we suggest that you pay for the ticket using a personal credit card. When you have processed your registration you will receive an email that will have a Tax Invoice attached. This can be used to request reimbursement from your organisation.

Why is there a fee?
The event has a fee to help cover the cost of catering and to secure your seat.

What is a Regional Bursary and how do I qualify?
A Regional Bursary is a $50 discount on your accommodation. You may apply for this if you work and live in a regional area and are seeking overnight accommodation in Melbourne the night prior to the event on Wednesday 3rd May 2017.

To qualify, you need to meet all of the criteria:

1. Live and work a minimum distance of 100km from the event venue; and

2. Provide the event organisers with proof of residence; and

3. Provide the event organisers with a copy of their paid accommodation receipt. Reimbursement of $50 will be paid at the end of the event.

For further enquiries please email Pat Hamdorf (TaskForce) at: pat@pclcentre.org.au

What's the refund policy?
APSU and TaskForce reserve the right to cancel the event due to any unforeseen circumstance. A full refund will be given, should this occur.
Cancellation by a participant less than 5 business days prior to this scheduled event will not result in a refund.

Do I have to bring my printed ticket to the event?
No. We will have your name and details with us at the event.

The name on the registration/ticket doesn't match the attendee. Is that okay?
Information will be emailed prior to the training, it is important we have the correct contact details.

Where can I contact the organiser with any questions?
You can contact Natalie Wloch (APSU) on (03) 9573 1742 or email: nwloch@sharc.org.au

Does the ibis Melbourne Hotel & Apartments have accommodation?
Yes. To book your special, discounted accommodation rate please click on the 'Book Now' button below
which will take you to the booking website and enter the number 1564 into the DESTINATION box.
The 2 x BUSINESS IDENTIFICATION numbers will automatically appear (SCP614996 and SE542AU265)

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ibis Melbourne Hotel & Apartments

15-21 Therry Street

Melbourne, Vic 3000


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