Complaint Handling Training

Description:
Transform Complaints into Opportunities – Build Confidence & Control in Customer Interactions
Delivering excellent service means knowing how to manage complaints with confidence, empathy, and professionalism. This 1-on-1 Complaint Handling Training is designed to equip you with powerful communication strategies and a calm, solution-focused mindset – so you can turn even the most difficult situations into positive outcomes.

Join us for this personalised online workshop, delivered live via Zoom with one of Paramount Training & Development’s expert facilitators. Whether you’re in customer service, management, retail, hospitality, or any client-facing role, this session will boost your capability and confidence in managing feedback and resolving conflict.

What You'll Learn:
✅ The psychology of complaints: Why people complain and what they really want
✅ The 4-step method for resolving complaints calmly and effectively
✅ Active listening techniques to build trust and empathy
✅ Language that diffuses anger and keeps conversations on track
✅ How to stay calm, confident, and professional under pressure
✅ How to prevent future complaints through clear communication

Key Features:
🧑‍🏫 1-on-1 live session tailored to your specific needs and industry
🕒 Choose your preferred date and time
🌐 Delivered via Zoom – join from anywhere
📘 Includes practical exercises, real-world examples, and a downloadable toolkit
📜 Certificate of Completion provided

Who Should Attend:

• Customer Service Professionals
• Frontline Staff
• Team Leaders and Managers
• Anyone who regularly deals with customer or client feedback

Duration:
Approximately 2 hours, including time for Q&A and interactive activities.

How to Book:
Click Register to select your date and time. Once registered, you’ll receive an email to schedule your session and access your Zoom link.

Reserve Your Spot Today

Spaces are limited for 1-on-1 sessions. Book now to secure your preferred time slot.

➡️ Visit: https://paramounttraining.com.au/training/complaint-handling-training/