Complaint Handling Training

Handling complaints isn’t just about fixing problems—it’s about building trust, maintaining professionalism, and protecting your organisation’s reputation. In this practical and highly personalised 1-on-1 Zoom session, you’ll learn how to respond to customer complaints with confidence, empathy, and skill.

Whether you deal with internal or external customers, this workshop equips you with the communication strategies, emotional control, and resolution techniques needed to de-escalate situations and turn dissatisfied clients into loyal advocates.

What You’ll Learn:
✅ Understanding the psychology of complaints
✅ Responding with empathy and professionalism
✅ De-escalation techniques for aggressive or emotional clients
✅ Apologising without admitting fault
✅ Managing complaints across different platforms (phone, email, in-person)
✅ How to stay calm, objective, and proactive
✅ Turning complaints into opportunities for improvement

Who Should Attend:
Customer service professionals, frontline staff, team leaders, receptionists, complaint handlers, or anyone who interacts with the public or stakeholders.

Delivery Format:
💻 Held live via Zoom
👤 1-on-1 session with an expert facilitator
📅 Scheduled at a time that suits you
🎯 Fully customisable to suit your specific workplace needs and role

Why Choose This Workshop?

• Private and focused attention from a professional trainer
• Real-time interaction, practical scenarios, and personalised feedback
• Learn at your own pace, with content tailored to your needs

Book your session now and transform your approach to complaint handling.
Visit the official training page for more details and bookings:
👉 https://paramounttraining.com.au/training/complaint-handling-training/