Community, Public & Customer Service Training

Event Description:
Deliver better service. Make real impact. Grow your confidence.
Join us for an exclusive 1-on-1 Zoom training session focused on sharpening your communication, customer service, and community engagement skills. Whether you're in a public-facing role or want to boost your professional interactions, this workshop is built to help you succeed—on your terms.

This is not a group webinar. It's you + a dedicated trainer in a private session, tailored to your role, industry, and goals.

What You’ll Learn:
✅ How to communicate professionally and respectfully in high-pressure environments
✅ Techniques for managing difficult customers with calm and confidence
✅ The keys to active listening and empathetic engagement
✅ Building positive relationships in community and public settings
✅ Conflict resolution and service recovery strategies
✅ Creating consistent and memorable service experiences

Who Should Attend?

• Local council workers
• Community support professionals
• Customer service representatives
• Government agency employees
• Anyone engaging with the public in a professional capacity

No prior experience needed. Perfect for both new hires and experienced staff seeking a refresh.

Workshop Format:
🖥️ Delivered 100% Online via Zoom
👤 1-on-1 Private Training
🕐 Flexible Date & Time Options Available
⏳ Duration: Approx. 4–6 hours (can be split over multiple sessions)

Why Choose This Training?

• Tailored content to suit your job role and sector
• Learn at your pace with real-time feedback
• No group pressure—just practical, focused skill-building
• Certificate of Completion included

How to Book:

1. Select your preferred date and time during registration
2. We’ll be in touch to confirm and schedule your Zoom session
3. Show up ready to grow—no software required beyond Zoom!

Presented by:
Paramount Training & Development
🧩 Experts in Workplace Communication, Leadership, and Professional Development
Learn more: https://paramounttraining.com.au

Reserve Your Spot Today

Spaces are limited for 1-on-1 sessions. Book now to secure your preferred time slot.

➡️ Visit: https://paramounttraining.com.au/training/community-public-and-customer-service-training/