Community, Public and Customer Service Training

Looking to enhance your communication and service delivery in community, public, or customer-facing roles? Our Community, Public and Customer Service Training is designed specifically for professionals who engage with the public and want to build trust, deliver outstanding service, and manage challenging interactions with confidence.

This 1-on-1 Zoom workshop is tailored to suit your individual learning needs and work context, offering practical strategies and skills you can apply immediately in your role.

What You’ll Learn:

✅ Building rapport with diverse community members
✅ Understanding public needs and expectations
✅ Managing complaints and feedback professionally
✅ Communicating with empathy and clarity
✅ De-escalation techniques for difficult interactions
✅ Delivering consistent, respectful, and reliable service
✅ Enhancing professionalism and community engagement

Whether you work in government, public service, not-for-profit, or community outreach, this workshop gives you the tools to connect, communicate, and serve more effectively.

Why Choose This Workshop?

✔ 1-on-1 personalised delivery on Zoom
✔ Flexible scheduling to fit your availability
✔ Practical skills focused on real-world scenarios
✔ Delivered by experienced trainers in customer and community service
✔ Certificate of completion provided

Who Should Attend?

• Local council workers
• Public service staff
• Community outreach teams
• Frontline workers in government and non-profit sectors
• Customer service professionals who serve diverse populations

Book your 1-on-1 Zoom session today and elevate the way you serve your community!
👉 https://paramounttraining.com.au/training/community-public-and-customer-service-training/