Communication and resolving disputes in a tenancy – RTA CPD Type 2 session

Property managers and agents are invited to the RTA’s CPD session in Toowoomba on Thursday 26 March 2026. Secure your spot today.

Topic: Communication and resolving disputes in a tenancy – CPD Type 2 session (OFT CODE: QLD CPD 20250168)

The Residential Tenancies Authority (RTA) now offers continuing professional development (CPD) Type 2 sessions that property managers and agents can attend to meet their mandatory CPD requirements.

Thursday 26 March 2026
9:00am to 11:30am (doors open from 8:30am)

Registration is essential for this session and spots are limited. To secure your seat today, register now (please make sure you complete all fields for a valid registration). This is an individual ticketed event, unfortunately walk-ins cannot be accepted on the day.

During this session you will gain an understanding of:

• the importance of communication and self-resolution skills
• the tenancy lifecycle and where disputes may occur
• tips and strategies to resolve disputes
• the difference between an RTA dispute and a BCCM dispute
• RTA’s free dispute resolution service
• QCAT process.

This 2.5 hour face-to-face session explores the communication approaches and dispute resolution strategies that help property managers and agents manage tenancy issues more effectively.

You will have the opportunity to participate in case study discussions within the group and ask our expert team questions about Queensland tenancy law.

After the session, you will walk away with practical information to support effective communication and dispute management in your daily practices.

Morning tea provided.

Register now - there are 3 steps to complete registration. Please ensure you complete all steps to secure your spot and have a valid registration.

Future sessions

Read more about the RTA’s CPD offerings and subscribe to RTA News to keep up to date with future sessions.

Photographs will be taken at this event for RTA purposes. If you do not wish to be photographed, please notify staff at the event.