Question 1

What if I need to decrease my booking guest numbers?

Accepted Answer

We are unable to decrease booking guest numbers as all payments received are non-refundable. If a person under the booking is unable to attend the event you are welcome to allocate the ticket to another person. Please email TSBEvents@star.com.au with the name of the original and new ticket holders.

Question 2

What if I have special dietary requirements?

Accepted Answer

The Star Brisbane is pleased to cater for all pre-advised special dietary requirements. These must be requested at the time of ticket purchase. Any additional requirements once purchased need to be sent to TSBEvents@star.com.au prior to Thursday 19 December2024.

Question 3

Can you reduce my ticket price if I don't drink alcohol?

Accepted Answer

As this is a flat ticketed price, we are unable to alter or remove any part of the package.

Question 4

Can I purchase spirits on the day?

Accepted Answer

Certainly! Please advise your wait staff at your table or visit the bar to purchase spirits.

Question 5

Do you have wheelchair access?

Accepted Answer

We do have wheelchair access throughout The Star Brisbane, including the Grand Ballroom. Please note this in your seating preferences as we will try to seat you at an easily accessible table.

Question 6

Can I receive a full refund if I cancel my booking?

Accepted Answer

No refunds will be provided for booking cancellations or no-shows, all payments received are non-refundable. If a person under the booking is unable to attend the event you are welcome to allocate the ticket to another person.

Christmas Day at the Event Centre, The Star Brisbane