Call Center Agent Training (1-on-1 Zoom Workshop)

This personalised 1-on-1 Zoom training session is designed to empower you with the tools, techniques, and confidence to thrive in your role—whether you're new to the industry or looking to sharpen your existing skills.

What You'll Learn:

• Professional call structure – Open, manage, and close calls confidently
• Handling difficult callers – Strategies for de-escalation and staying calm under pressure
• Customer service excellence – Build rapport, active listening, and positive tone
• Effective questioning & listening skills – Get to the root of customer concerns
• Call control techniques – Manage time and conversation flow without sounding abrupt
• Telephone etiquette – Master the do’s and don’ts of professional phone communication
• Personalised feedback – Real-time coaching tailored to your strengths and areas for growth

Who Should Attend?

• New or current call center agents, customer service representatives, receptionists, and phone-based support staff
• Individuals looking to improve their verbal communication, tone, and call control skills
• Anyone managing difficult or high-volume customer interactions over the phone

Why Choose This Workshop?

✅ 1-on-1 Coaching – Get individualised attention and support
✅ Live via Zoom – Join from anywhere in Australia
✅ Interactive & Practical – Role-plays, real-world scenarios, and guided exercises
✅ Flexible Scheduling – Book a time that works for you

Duration:

Approx. 2–2.5 hours
Delivered live via Zoom by one of our expert trainers.

Booking & Info:

This training is delivered 1-on-1 and tailored specifically for YOU. Whether you’re in Sydney, Melbourne, Brisbane, or remote, we’ve got you covered.

📅 Book your session or learn more here:
👉 https://paramounttraining.com.au/training/call-center-agent-training/