Business Process Mapping and Improvement

Area of Interest: Business Process Management

Course Summary

In today's ever-changing business landscape, optimising processes is the key to organisational success. Whether you're an experienced professional or a curious learner, this course is thoughtfully designed to equip you with the essential skills and methodologies, including both Basic and BPMN (Business Process Model and Notation) notations, for navigating complex processes, visualising workflows, and driving efficiency within your organisation.

T his course will run from 9am - 4pm daily at our City Campus Location in Reid, ACT.

Through more than 15 workshops, participants learn how to engage stakeholders and identify and capture business process information, visualise business process flows and also analyse and improve business processes. Main topics included in this 3-day course include:

· What is the business process and how is it different to a business activity?

· What are different types of process illustrations and the main components of process documentation?

· How can MS Visio and other MS Office software be used to provide process maps?

· What are the BPMN process maps?

· What are the required steps for a successful process measurement and improvement?

Why Business Process Mapping Matters

In the pursuit of excellence, businesses are constantly striving to streamline operations, reduce waste, and enhance overall productivity. Business Process Mapping, using both Basic and BPMN notations, serves as a powerful tool that allows organisations to gain a clear, visual representation of their processes. By uncovering inefficiencies, identifying bottlenecks, and fostering a culture of continuous improvement, this course empowers you to create leaner, more agile, and customer-centric businesses.

What to Expect in This Course

We have crafted this course to provide you with a comprehensive understanding of Business Process Mapping with both Basic and BPMN notations. Over the span of 6 weeks, we will delve into the following key areas:

1. Introduction to Business Process Mapping: Understand the fundamentals of process mapping, its significance in streamlining workflows, and the use of basic notations for process visualisation.

2. Basic Notations for Process Mapping: Explore common symbols and notations used in process mapping for clear and concise representation.

3. BPMN Process Mapping Techniques: Dive into different BPMN process mapping methodologies, including flowcharts, swimlane diagrams, and value stream maps, to visually represent complex processes.

4. Process Analysis and Improvement using Basic Notation and BPMN: Learn how to analyse mapped processes with both Basic and BPMN notations, identify areas for improvement, and implement effective changes to optimise performance.

5. Process Mapping Tools and Software: Discover the tools and software available for both Basic and BPMN process mapping, and gain hands-on experience with popular applications.

6. Information Gathering for Process Mapping: Explore strategies for collecting accurate data to create reliable process maps using both notations and drive data-driven decisions.

7. Mapping Cross-Functional Processes: Learn how to map processes that involve multiple departments using both Basic and BPMN notations, fostering collaboration and alignment.

8. Practical Application and Case Studies: Apply your newfound knowledge through practical exercises and real-world case studies using both Basic and BPMN notations to reinforce your understanding.

9. Foundations of Business Process Improvement: We'll begin by laying the groundwork, exploring the significance of business processes, and understanding how they impact an organisation's overall performance.

10. Process Improvement Wel-known Cycles: Dive into the PDCA, DMAIC, RADAR frameworks.

11. Performance Metrics and KPIs: Unearth the right metrics for your business and set actionable Key Performance Indicators (KPIs) to track progress and success.

12. Embracing a Culture of Continuous Improvement: Learn how to create an environment that fosters innovation, empowers employees, and sustains long-term improvement.

13. Technology for Process Improvement: Embrace digital transformation and discover how technology can streamline and automate your processes for enhanced productivity.

14. Real-World Application and Case Studies: Put your newfound knowledge to the test with practical exercises, engaging case studies, and group projects.

This training course will equip participants with the knowledge and skills needed to effectively visualise their processes and drive process improvement initiatives within their organisations, contributing to enhanced efficiency, productivity, and overall performance.

Who Should Enrol?

This course is open to professionals from diverse backgrounds, including but not limited to:

· Business Analysts and Process Improvement Specialists seeking to enhance their analytical skills with both Basic and BPMN notations.

· Operations Managers and Team Leaders aiming to optimise workflows and enhance team collaboration using both notations.

· Entrepreneurs and Business Owners keen on visualising and streamlining their business processes with both Basic and BPMN notations.

· Project Managers looking to drive process efficiencies and achieve project success using both notations.

· Anyone interested in acquiring valuable skills with both Basic and BPMN notations to drive process improvement initiatives.

Prerequisite: There is no prerequisite for this course

Instructors

Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led more than 30 Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.