Building Customer-Centric Cultures - Step Change April Event
Date and time
Location
Level 3
47 - 49 Murray Street Pyrmont, NSW 2009 AustraliaDescription
The Financial Services Royal Commission has called for a cultural revolution and for the sector to act in the “best interests of customers”. The Aged Services Royal commission is specifically looking at giving "aged care patients “a voice”.
This April, Step Change is hosting an exclusive panel to explore how leading businesses can build a customer-centric culture, revealing insights and research into customer-centric cultures and processes.
This event is perfect for C-suites and those responsible for leading cultural change in their organisations who are looking for their next step change.
What You Need to Know
Date: 5 April 2019 Friday
Time: 4:30 p.m. – 6:30 p.m.
Where: Step Change’s offices, Level 3, 47–49 Murray St, Pyrmont
Who: You and your team, clients, or partners — limit of two extras per person
Agenda:
4:30 p.m. Start of program
5:00 p.m. Panel 1
5:30 p.m. Panel 2.
Our Panel
1. Cambell Holt, Chief Customer Officer at Mercer Financial
2. David Smith, Former CEO of Zurich
3. Bettina Pidcock, Chief Customer Officer at QBE Australia and New Zealand
5. Brittany Wong, Head of Demand Generation at SafetyCulture
6. Tim Burrowes Founder & Content Director Mumbrella
7. Benjamin Galea Group Marketing Manager at BaptistCare