AIIA Update with Greg Wells, CEO, Service NSW

Join the NSW Council through the AIIA at Accenture’s offices for a light lunch and hear Greg Wells, CEO Service NSW provide his update on The Evolution of Customer Service.

A positive customer experience is the agency’s highest priority. Committed to enhancing the quality of life in NSW by making it easy for people, businesses, and communities to access the support and services they need, Greg will touch on the agency’s evolution reflecting on the changing dynamics of end-user expectations, technological advancements, and business strategies. His insight will cover the past, present and his vision for the Department of Customer Service to be the world’s most customer centric government.

Keynote speaker

Greg Wells

CEO

Service NSW

Greg Wells, CEO of Service NSW, is a leader who is passionate about services and technology that enable genuine customer impact and foster collaboration. He has more than 20 years of experience in delivering major programs and strategic development that drive government reform and better customer outcomes and continues to transform NSW into a global leader.

Greg was transitioned from being the MD of RillstoneWells Pty Ltd, a strategic Government consultancy with a focus on health, social services, and ICT to become the NSW Government Chief Information and Digital Officer and Deputy Secretary Digital.NSW from 2018 to 2023.

Greg holds an honours degree in Electrical Engineering from the University of New South Wales.

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