AI & Ethics | The Future of CX

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Melbourne

Hotel Windsor Melbourne

111 Spring Street

Melbourne, VIC

Australia

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Implementation of Artificial Intelligence is disrupting the Customer Experience

The science of using computers to mimic decisions of the human mind is a technology that is accelerating digital transformation of the Customer Experience (CX) across many industries. Whilst Artificial Intelligence (AI) has been around for many decades recent advances in computing power has enabled AI as an essential tool to achieve success of the new digital economy in our increasingly connected world.

But how trustworthy is AI? Who governs the credibility of the data that feeds the machine? How do we spot, monitor and eliminate human bias within that data? How do we manage the ethics around AI’s outputs?

As AI evolves, so too will its impact on our everyday lives. Not just what we buy but what we see and potentially what we think.

Raising ethical questions and challenges around the ultimate influence of the CX and decision making process.

As an industry or a broader society, are we ready for the role AI is ultimately creating?

Join Forum Facilitator, Probir Geoffrey Dutt, and our panel of Industry Specialists as we debate the issue of the Moral Code of AI and the disruption of the AI Evolution on Customer Experience

Russell Ives

Managing Director, Accenture Operations, Australia and New Zealand

With 25+ years experience in Consulting, Systems Integration, IT and Business Process Outsourcing, Russell has work with Australia’s leading companies across multiple industries.

Russell's specialities include Shared Services, Business Process and IT Outsourcing, Process Transformation and Innovation, the key elements of Accenture’s approach to High Performance Operations.

Henry Dobson

Founding Director, The Institute of Technological Ethics, Australia and UK

Specialising in the applied ethics of technology, The Institute conducts in-depth research on topics and matters pertaining to the ways in which modern technology is impacting, the social and political landscape.

Using this research in conjunction with the latest academic research, The Institute collaborates with Industry and Government to assist with understanding and applying ethics in the design and development stages of new technology products and to oversee the potential real-world risks with products post-deployment.

Dev Mookerjee

CTO, IBM Watson Solutions, Asia Pacific

A frequent keynote presenter and panellist, Dev leads the most experienced Artificial Intelligence team in the Asia Pacific region. Dev and his team’s mission is to help enterprises harness the capabilities of AI to grow today and in the future.

Dev has nearly two decades experience in the Asia Pacific region as a technology leader in advanced analytics, machine learning and AI. He has worked with clients across all the major industry sectors. Before joining the Watson team, Dev was a IBM Global Technical Ambassador on Social Media Analytics.

Daniel Robathan

GM and Global Account Lead, AKQA, Asia Pacific

A digital leader who believes passionately in the continued application of design thinking and technology to make organisations and things work better. Daniel is interested in humans interaction into technology and believes that understating that intersection is the key to driving positive change within organisations.


2 Course Lunch and Beverages included


Date and Time

Location

Melbourne

Hotel Windsor Melbourne

111 Spring Street

Melbourne, VIC

Australia

View Map

Refund Policy

No Refunds

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