Accidental Counsellor Training
The ‘Accidental Counsellor’ or ‘Helper’ role is a first aid only role. It is important to be aware of the boundaries in this role (which will depend on whether you are in a work, friendship, family or other context), and not to offer long-term support unless this is part of your existing relationship with the person.
People in distress want someone to listen to them, they don’t want advice, and that it really helps to have someone give them space to explore their own thoughts and feelings. Just sitting with someone negative feelings can lower distress.
Remember that the person is the expert in their own life, not you - and they have the ability to find the best way forward.
Self-awareness – our ability to explore and understand our individual beliefs and values; our stereotypes and assumptions about others; how we talk, think and feel; our own life experience; and how we respond to our ‘beliefs’ about how things ‘are’ or ‘should’ be. This exploration allows us to provide non-judgmental acceptance, empathetic listening and unconditional positive regard.
Learning Objectives
- Apply the principles of recognise, respond and refer to someone who is experiencing an emotional crisis
- Demonstrate key communication skills
- Define the importance of self-care
