Understanding the new Charter of Aged Care Rights - Mandurah

Older Persons Advocacy Network (OPAN)

What the new Charter of Aged Care Rights means for consumers and service providers

Lakelands Library and Community Centre

On 1 July 2019, the Australian Government introduced a new and simpler Charter of Aged Care Rights. The new Charter places the consumer, a person receiving aged care services, at the centre of their care by supporting them to express their needs and recognising their fundamental right to be treated with dignity and respect.Providers are responsible for supporting consumers to understand their rights under the new Charter, and ensure consumers or their authorised person are given a reasonable opportunity to sign a copy of the Charter. This presents an important opportunity for providers to deepen their engagement with consumers and change the way that care is experienced by older people.About this eventAdvocare and Older Persons Advocacy Network are hosting this free interactive educational event to inform consumers, carers and families, and providers about the new Charter of Aged Care Rights. The event will include a focus on Home Care and the Commonwealth Home Support Programme.By attending this event you will learn:<ul><li>What are rights</li><li>What are the 14 consumer rights in the new Charter of Aged Care Rights</li><li>Key changes and rationale for change, including alignment with the new Aged Care Quality Standards</li><li>Benefits of the changes for both consumers and providers</li><li>Charter implementation requirements and timelines</li><li>What does signing the Charter mean, and the consumer’s right not to sign</li><li>What is aged care advocacy and what support is available</li><li>What resources are available to assist with understanding the Charter and supporting conversations</li></ul>Further information about this event<ul><li>Please RSVP via the 'Register' button above. If you are unable to register via this event page, please phone 1800 237 981 8am - 8pm (AEST) Monday to Friday. When you register please let us know if you have any special accessibility requirements, we will do our best to accommodate your needs</li><li>A complimentary light afternoon tea and refreshments will be provided</li><li>This event is located within Lakelands Shopping Centre with free parking on site</li></ul>If you need to contact OPAN about this event, please email: enquiries@opan.com.auFor further information about the Charter please visit: <a href="http://opan.com.au/charter" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">opan.com.au/charter</a> or phone the OPAN Charter Information Line on 1800 237 981 8am - 8pm (AEST) Monday to Friday.Who is Advocare and Older Persons Advocacy Network?Advocare is a WA based service delivery organisation within the Australia-wide Older Persons Advocacy Network (OPAN). This means that Advocare provides free, confidential and independent advocacy support, information and education to older people, families and carers throughout WA on behalf of OPAN. The knowledge, expertise, relationships and geographical reach of OPAN's local advocates supports thousands of aged care consumers of Australian Government funded aged care services to understand their rights and have a voice in exercising them.For further information about Advocare, please visit: <a href="https://www.advocare.org.au/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">https://www.advocare.org.au/</a>For further information about OPAN or to request support of an advocate please visit: <a href="https://opan.com.au/advocacy/#what_is_advocacy" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">https://opan.com.au/advocacy/#what_is_advocacy</a> or phone 1800 700 600 8am - 8pm (AEST) Monday to Friday.

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Understanding the new Charter of Aged Care Rights - Mandurah

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