Resolving Conflict in Educational Settings

IMAW26 - Helping people understand how mediation can make a difference in schools and health sector

Conflict Resolution in Education: Case Studies and Discussion

What can real situations teach us about managing conflict in education?

Members of the Department of Education Conflict Resolution team will share de-identified case studies and invite participants to discuss the challenges in each scenario. Explore different perspectives and responses with others interested in resolving conflict in education settings.

Who is this session for?

Teachers, education professionals, school leaders, mediators, facilitators, conflict coaches, students, emerging practitioners and members of the public interested in conflict resolution in education.

What will you take away?

• A clearer understanding of the complexities of conflict in education settings.
• Insights into skills and strategies for responding to these situations.
• An opportunity to consider different responses through case studies and discussion.

About the presenters

Peter Johnstone has more than 30 years of experience in mediation, conflict management training and complaints resolution. An AMDRAS Leading Mediator, Peter has helped establish conflict management support for Queensland state school leaders, including conflict coaching, capability development and mediation.

Darren Clark brings more than 30 years of public sector experience, with a focus on human rights and resolving complex disputes. An AMDRAS Leading Mediator and Mediation Institute assessor, Darren has mediated across community, civil and education settings and was a finalist for the 2023 Conflict Coach of the Year award.

Luke Tilley is a Principal Facilitator with the Queensland Department of Education Conflict Resolution team and an AMDRAS Advanced Mediator. With more than 20 years of mediation and conciliation experience, Luke supports school leaders to manage conflict involving parents and staff. His background includes courts, tribunals and human rights complaints resolution.