Question 1

Was the date changed?

Accepted Answer

Yes. This event was originally booked for Sunday 11th January. Organisers rescheduled due to wet weather forecasts. All ticket-holders were emailed on 9/1/26 and are entitled to a refund if they cannot make the 25th and they let us know before the new date.  Apologies for any confusion caused.

Question 2

Is the location wheelchair accessible?

Accepted Answer

Yes. Use priority parking at the bottom of the garden carpark, adjacent to the lagoon crossing. Concrete paths lead to and through the open lawn area. If you have any concerns or require assistance, please contact the organisers.

Question 3

I'm a companion card holder. Do I need a ticket?

Accepted Answer

Please select the free companion card ticket when you book.

Question 4

What if it rains?

Accepted Answer

If it's just a light sprinkle, please bring umbrellas and coats to keep comfortable.  In the event of a deluge, organisers will postpone the event and inform ticket-holders by email. If you can't make the new date, you can request a full refund, including the online booking fee.

Question 5

I booked a ticket and can no longer attend. Can I get a refund?

Accepted Answer

We get it, plans change. If you can no longer attend and make contact within 48hrs of the event you are eligible for a refund.  Please note, Eventbrite's booking fee is non-refundable. Either send a request via your Eventbrite account or get in touch: evc@sunshinecoast.qld.gov.au

Question 6

Can I bring alcohol?

Accepted Answer

This is a family-friendly event held in a public space, so please don't bring alcohol.

Question 7

Is there food or drink available to purchase?

Accepted Answer

No. Please bring your own food and water for this outdoor picnic-style event.

Question 8

Can I bring my dog?

Accepted Answer

No. Domestic pets are prohibited.  The Botanic Garden is a wildlife conservation area, including for a regionally significant koala population. Qualified and accredited Assistance Dogs are permitted and must show documentation upon arrival.

Secret Garden