Question 1

What is this conference about?

Accepted Answer

In a world where service excellence makes all the difference, this event honours the people who make it happen. Leaders – bring your team for a day of recognition and incredible learning and join us for a day where YOU are the guest of honour!

Question 2

Who should attend 'You're Being Served'?

Accepted Answer

A day dedicated to celebrating, inspiring, and empowering those who serve.  Please bring along everyone who impacts your customer experience: 
•	Leaders looking to drive organisational change 
•	Frontline teams who represent your organisation 
•	Internal teams who support customer-facing operations

Question 3

What do participants say about this conference?

Accepted Answer

“You’re being SERVED is a fantastic day of celebrating, sharing and learning for anyone working in the customer world. Monique’s approach to customer service and experience is refreshing and absolutely hits the mark for people from all different industries, which is no easy feat.” Knox City Council

Question 4

Any other feedback on the conference?

Accepted Answer

"Monique’s conference was such a joyous and beneficial experience. What an inspiring day full of helpful takeaways and motivation to continue to strive for customer service excellence." Melbourne Cricket Club (MCC)

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You're Being Served! Giving back to the people who give

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