1 Day KT Frontline for Operational Excellence

Workshop Overview

Kepner-Tregoe’s interactive Frontline Simulation workshop is all about learning by doing. You will learn five basic steps of troubleshooting and repeatedly practice applying the skills in our close-to-reality simulation scenarios. This technology enabled active learning environment delivers minimum theory and maximum application to increase confidence in troubleshooting.

Audience: KT Frontline is our most introductory level troubleshooting workshop. It is ideal for anyone whose responsibilities include reacting to and solving problems on the spot and escalation to experts, when necessary.

Examples: Shop floor employees, Production line workers, Assembly team members, Maintenance apprentices, Machine operators, High-performance team members, and Team leaders.

Key Benefits

1. Find cause faster and safely

Start troubleshooting immediately when the problem starts and improve your resolution time by gathering quality data and knowing how to zero in on the most likely possible cause.

2. Real results, after just one day

Learn and repeatedly practice essential troubleshooting concepts in an interactive simulation; equipping you with the skills you need to immediately improve your day-to-day problem-solving.

3. Build confidence in today’s increasingly complicated environment

By learning to gather accurate data in a consistent format, frontline employees will avoid falling into the pitfalls of troubleshooting and increase confidence in their own abilities to solve the issue.

Skills Developed

• Define, clarify, and prioritize issues

• Ask core questions to uncover critical data required for troubleshooting effectiveness

• Ability to accurately describe issues and structure documentation to guide next steps

• Learn the secret to great troubleshooting – comparing “what is working” to “what is not working”

• Identify the most likely cause by assessing possible causes against facts

Workshop Details

Duration: 1 Day

Certification Credits: 0.7 CEUs / 7 PDUs

Prerequisite: None

Technical Requirement: Please bring along your laptop or tablet to the session

For more information about the workshop, please visit:

KT Frontline for Operations

FAQs

How can I contact the organizer with any questions?

Please email us at KT-Australia@kepner-tregoe.com or call us at +61-2-9955-5944.

Do I have to bring my confirmation page to the event?

Yes, please bring along your confirmation page with your registration details to the workshop.

Can I update my registration information?

Please email us at KT-Australia@kepner-tregoe.com or call us at +61-2-9955-5944 for any changes in the registration information 7 days prior to the workshop.

Is my registration fee or ticket transferrable?

Please email us at KT-Australia@kepner-tregoe.com or call us at +61-2-9955-5944 for any changes in the registration information 7 days prior to the workshop.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Please email us at KT-Australia@kepner-tregoe.com or call us at +61-2-9955-5944 for any changes in the registration information 7 days prior to the workshop.