Please select which session you'd like to attend, or choose our 5-Session Pass to take advantage of our discounted bundle!

You can also head to www.ombudsman.gov.au/complaint-handling-forum for more information.

Commonwealth Ombudsman: Complaint Handling Forum

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Commonwealth Ombudsman

Session 1 - Challenges and opportunities in modern complaints management

Complaint Handling Forum 2026 - 5 Session Multi-Pass

Sesson 2 – Judgement in the Age of AI

Session 3 - Harnessing AI and managing AI generated complaints

Session 4 - Conflict as Opportunity

Session 5 - Integrity in the face of complex complainant conduct