Wednesday, November 5

Frontline Customer Service Training

To empower every employee so that when challenging discussions arise, their skillset as an expert communicator has them more than ready!

By Paramount Training & Development Brisbane

Date and time

Wednesday, November 5, 2025 · 8am - 12pm AEST

Location

Brisbane

Brisbane Brisbane, QLD Australia

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

About this event

4 hours

Course Overview

Lectures will include how to harness fears, how to decode customers’ tones and body language, how to communicate effectively and resolve conflicts assertively. The desired outcome of the programme is tales of sabre-sharpening victories; reps who turn conversations into conquests!

Topics covered in this course

Introduction to Customer Service

This session you will explore the significance of good as a tool for making an organisation better.

Customer Service Fundamentals

Participants will acquire a foundation in delivering customer relations through this comprehensive session.

Overview of Customer Communication

On this seminar participants will understand how crucial good customer communication is, know different ways of approaching customers over a period of time.

The Customer’s Words

By attending this course they will be able to start rating the needs of the customer and set the cops on to constrict different methods to fulfill each case.

The Customer’s Body Language

Participants will learn to use matching/mirroring; to read head movements indicating the subject’s thoughts or feelings; and interpret postures as to what they reveal about another’s emotional state.

The Customer’s Vocal Characteristics

As a result of this training, participants will acquire the ability to discriminate features related to visual and acoustic speakers.

Building Rapport

This session will give you tools that you can use to increase your ability to build relationships and communicate effectively. You will learn about mirroring and matching and how they relate to building rapport, and you’ll discover what the difference is and why that difference matters.

Dealing with Difficult Customers

Participants will learn how to handle the other through customer interactions with them, getting direction towards their desired resolution. They will learn to cogitate by picking out points that might aid or prevent conflict from escalating even further.

Customer Service Mechanics Explained

In this session participants will: Learn the ins and outs of customer welcoming Master the elements of customer transfers Learn the elements of customer email enquiries Review customer scenarios and select the best approach.

Wrapping it Up

By the time the session ends and so too your team’s work, you will have concocted a plan for action and responded to any lingering questions.

Organized by

Paramount Training & Development Brisbane

Training in Brisbane

We are a leader in Training within Sydney, Brisbane, Adelaide, Melbourne and Perth. Our consultants offer training Australia Wide even catering for regional areas with Skype assisted or webinar training.

Paramount have been providing training for over 10 years offering some of the most innovative training with techniques that they have created and introduced. If you are lucky enough to have been to one of our workshops you will know just how motivating and interactive our training sessions can be. We use humour and different learning environments to keep interest and help participants retain the information.

With a range of different courses available from Time Management, Customer Service, Dealing with the public, Telephone Skills, Complaint handling and Communication Skills. We have over 200 different courses you can choose from for your business.

Learn more about our customisation and Training by calling our editing team. We can create a training session to suit your industry, local area, team and timeframe.