Join customer experience expert, Ange O’Connell and discover how effortless is the new exceptional when it comes to creating greater connections, loyalty and satisfaction.
As professionals and business owners, you and your teams interact with a vast network of people every day. Each interaction is a chance to make a lasting impression. And excellent customer service is key to turning one-off customers into regulars, and regulars into fans who promote your business to others.
In this interactive workshop, you’ll learn:
- The key to creating memorable experiences at every stage of the customer journey
- Communication tips to engineer the customer experience and handle a variety of situations
- Effective strategies to empower your team to deliver consistent and professional customer service
Don’t miss out on this opportunity to elevate your customer service and take away techniques to transform the way you engage with your customers.
About the Speaker
Ange built a successful career, with over 15 years’ experience, in Corporate Media sales environments before transitioning into facilitation 10 years ago. She brings practical skills, enthusiasm, and know-how to the training room.
Ange has extensive experience developing and facilitating Customer Service workshops which aim to shine a reflective light on your service offering, build greater engagement at every stage of the customer journey and offer practical communication tips for more positive and effortless interactions. She loves working with small business owners who live and breathe their brand and can create such a positive point of difference through their customer service.
Ange has a Bachelor of Commerce Degree, holds a Certificate IV in Training and Assessment and is a REACH and DiSC Certified Practitioner.
About Startup Gippsland
Startup Gippsland is a program owned by the 6 Gippsland Councils - Bass Coast Shire Council, Baw Baw Shire Council, East Gippsland Shire Council, Latrobe City Council, South Gippsland Shire Council and Wellington Shire Council - funded by LaunchVic, and delivered by GippsTech. This event is funded by Baw Baw Shire Council.
Note that this event has a small fee to cover the cost of catering.
