Tuesday, July 15

Customer Relationship Management CRM Training

Provides valuable insights, tips and principles to boost participant understanding of Customer Relationship Management.

By Paramount Training & Development Brisbane

Date and time

Tuesday, July 15, 2025 · 7:30 - 11:30am AEST

Location

Brisbane

Brisbane Brisbane, QLD Australia

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

About this event

4 hours

Course Overview

At the introduction of the workshop, participants should have a chance to speak, say their names and share what they hope to learn from spending the day with us.

Each participants should also state a specific learning goal, so that others will benefit from their attendance.

Topics covered in this course

Introduction to CRM

In this session you will learn the skills to comprehend how Customer Relationship Management (CRM) works and how all the components contribute to an effective strategy.

Gain insights on how you can assess, develop, implement and refine an approach!

CRM Process Management

This session will focus on managing processes within CRM including;

Information Flow and Various Processes . Customer Lifecycle Management – CLM

Activity Management
Issue Management
Workflow Management
Sales Force Automation (SFA)
Opportunity Management
Marketing Automation
Collaboration Processes
Enterprise Portals and Dashboards
Customer Lifetime Value

Analytics in CRM

This session will introduce them to the analytical tools they need to make effective business strategies, take informed data-driven decisions and track customer profitability.

CRM Tools

Participants will, during the session, learn about how to build a CRM intelligence management cycle. They will also learn about how pattern based approaches and emerging technologies could help enhance the process of customer data mining.

Exploring CRM Tools

This session aims to give you insight into the tools to build and sustain customer relationships that work.

Wrapping Up the Workshop

At the conclusion of the course, they’ll have some time for additional questions and to draft an action plan for what comes next.

Organized by

Paramount Training & Development Brisbane

Training in Brisbane

We are a leader in Training within Sydney, Brisbane, Adelaide, Melbourne and Perth. Our consultants offer training Australia Wide even catering for regional areas with Skype assisted or webinar training.

Paramount have been providing training for over 10 years offering some of the most innovative training with techniques that they have created and introduced. If you are lucky enough to have been to one of our workshops you will know just how motivating and interactive our training sessions can be. We use humour and different learning environments to keep interest and help participants retain the information.

With a range of different courses available from Time Management, Customer Service, Dealing with the public, Telephone Skills, Complaint handling and Communication Skills. We have over 200 different courses you can choose from for your business.

Learn more about our customisation and Training by calling our editing team. We can create a training session to suit your industry, local area, team and timeframe.