Customer Experience Training

Customer Experience Training

With such outstanding interactions with each client, you’ll make an unbeatable impression that ensures repeat custom for your organisation.

By Paramount Training & Development Brisbane

Date and time

Monday, October 27, 2025 · 10am - 2pm AEST

Location

Brisbane

Brisbane Brisbane, QLD Australia

Refund Policy

Contact the organizer to request a refund.
Eventbrite's fee is nonrefundable.

About this event

  • Event lasts 4 hours

Course Overview

At the beginning of the workshop, we’ll come together as a group to learn and understand each other. First, we’ll go around the room, introducing ourselves and talking about the agenda for the day, so people know what to expect. Then we’ll each set a learning objective, and be on a quest to learn something.


Topics covered in this course


The Art of Making an Impression

By the end of this session participants will: Understand the keys to developing a legacy that empowers their clients to live and grow.


The Power of Remembering Names for Enhanced Client Relationships

The practice I’m teaching can have you recalling names like a cyborg.


Mirroring Techniques; Establishing Instant Comfort with Clients

This training gives people the tools to have relationships, to regulate their behaviour based on what kind of conversation they’re having.


Understanding Non Verbal Cues; Mastering Body Language Interpretation

In this class you will improve your ability to read implicit signals from your customer and hone your body language skills.


Effective Questioning Techniques

This learning moment can empower you to become a better communicator and a more skilled problem-solver by learning strategic questioning skills.


Early Identification of Customer Needs

This session reveals the secret behind gaining an understanding of customers needs.


Closing Strategies for a Memorable Impression

This session emphasises making an impression that leads to sales outcomes!


Maintaining Customer Relationships

This section emphasises the importance of staying in contact, with customers. This is a session to help you expect what you need from customers and help customers know more about your business to stay connected with. Your customers do not have to visit your office physically.


Wrap up the workshop

And giving them time to ask questions, gain clarity, and make an action plan for action after the course.

Organized by

Training in Brisbane

We are a leader in Training within Sydney, Brisbane, Adelaide, Melbourne and Perth. Our consultants offer training Australia Wide even catering for regional areas with Skype assisted or webinar training.

Paramount have been providing training for over 10 years offering some of the most innovative training with techniques that they have created and introduced. If you are lucky enough to have been to one of our workshops you will know just how motivating and interactive our training sessions can be. We use humour and different learning environments to keep interest and help participants retain the information.

With a range of different courses available from Time Management, Customer Service, Dealing with the public, Telephone Skills, Complaint handling and Communication Skills. We have over 200 different courses you can choose from for your business.

Learn more about our customisation and Training by calling our editing team. We can create a training session to suit your industry, local area, team and timeframe.

Contact us today on 1300 810 725