Customer Experience Training

Course Overview

At the beginning of the workshop, we’ll come together as a group to learn and understand each other. First, we’ll go around the room, introducing ourselves and talking about the agenda for the day, so people know what to expect. Then we’ll each set a learning objective, and be on a quest to learn something.

Topics covered in this course

The Art of Making an Impression

By the end of this session participants will: Understand the keys to developing a legacy that empowers their clients to live and grow.

The Power of Remembering Names for Enhanced Client Relationships

The practice I’m teaching can have you recalling names like a cyborg.

Mirroring Techniques; Establishing Instant Comfort with Clients

This training gives people the tools to have relationships, to regulate their behaviour based on what kind of conversation they’re having.

Understanding Non Verbal Cues; Mastering Body Language Interpretation

In this class you will improve your ability to read implicit signals from your customer and hone your body language skills.

Effective Questioning Techniques

This learning moment can empower you to become a better communicator and a more skilled problem-solver by learning strategic questioning skills.

Early Identification of Customer Needs

This session reveals the secret behind gaining an understanding of customers needs.

Closing Strategies for a Memorable Impression

This session emphasises making an impression that leads to sales outcomes!

Maintaining Customer Relationships

This section emphasises the importance of staying in contact, with customers. This is a session to help you expect what you need from customers and help customers know more about your business to stay connected with. Your customers do not have to visit your office physically.

Wrap up the workshop

And giving them time to ask questions, gain clarity, and make an action plan for action after the course.