Create A Positive Customer Experience Training

Course Overview

At the beginning of each session we’ll set the stage so that participants feel comfortable conversing with one another and energised for the class to come. They will each have time to reflect on what they’d like to get out of the training, and to verbalise the aspirations they wish to attain while part of this training.

Customer Experience Topics covered in this course

Exploring the Basics of Customer Service

We will try to explore the principles of service. We will look for innovative ways of enhancing customer satisfaction.

Understanding Your Customers

When you understand the needs of your customers, you can run a successful business. In this session, you will find out how to recognise and satisfy the needs of your customers, and your product or service will be delivered to your audience.

Fostering a Positive Attitude

Here we observe a level of control over one’s surroundings demonstrating the individual learner’s state of mind – from the way they stand, to the words that form in their minds. Here you will learn the essential attitude for any given occasion!

Enhancing Communication Skills

But it also rests in tone: here participants will learn communication mechanisms that foster information exchange and make it digestible for their clients.

Broadening Knowledge Base

The key to improving customer satisfaction lies in product knowledge. traning the customer service staff with the company’s products team members will obtain skills to build relationship through empathy between customer and service member.

Enhanced customer engagement and loyalty

The way to build relations with customers is ‘experiences’. This session shows how to create experiences that go beyond the product or service to form lasting relationships with customers.

The role of innovation in improving customer experience

For companies in today’s evolving landscape of smartphone and social media, brand recognition alone is not enough. In this session, participants will learn the tricks to keep customers glued by providing relevant and innovative solutions that the next company down the street is not.

Wrapping up the Customer Experience

Following each day of learning, participants will be able to ask deeper questions about how to operationalise what they have learnt. They’ll create their own action plans for implementation.