BUNBURY | De-escalating Conflict and Aggression - ONE DAY Course

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Location

Milligan Community Centre | Conference Room

35 Milligan Street

Bunbury, WA 6230

Australia

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Event description
De-escalating Conflict and Aggression

About this Event

Preventing violence and diffusing volatile situations.

Conflict is an inevitable part of dealing with people and we will all encounter an aggressive customer or agitated colleague at some time.

How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

This popular course provides tools and techniques to empower participants to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

While this course may be valuable for people from any walk of life, it is particularly valuable for those working in customer service or public facing roles, along with anyone in human services or working in a high-pressure environment.

We will explore:

  • Conflict styles
  • Understanding triggers
  • Responding to emergencies
  • Self awareness and calming
  • The role of body language
  • Positive framing
  • Diffusing skills

This course includes:

  • Engaging, up-to-date materials.
  • Take-home reference package and free online resources.
  • All day catering and beverages - with dietary needs catered for.
  • Post-course contacts for help and advice.
  • Certificate of attendance.

PRICES

Standard | $285

Corporate and Government

Non-Profit/ Individuals | $185

Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $125

Concession Card Holders paying as individuals

VENUE

Milligan Community and Resource Centre

35 Milligan Street

Carey Park, Western Australia

Date and Time

Location

Milligan Community Centre | Conference Room

35 Milligan Street

Bunbury, WA 6230

Australia

View Map

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