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How to use the Eventbrite iPhone app

Wherever you’re located, you can use the Eventbrite app for iOS to find things to do, save events, and share them with your friends. You can also use the app to reference tickets to events you're registered to attend.

TIP: eblink{Help is available for Android users, too=>https://www.eventbrite.com.au/support/articleredirect?anum=11001}.

PRO TIP: Changes to your Eventbrite account (for example, eblink{email address=>https://www.eventbrite.com.au/support/articleredirect?anum=3251} and password) are not managed in the app. You'll need to eblink{log in to your Eventbrite account=>https://www.eventbrite.com.au/login} on the web to perform these tasks.

Find events to attend

The Eventbrite app makes it easy to find great upcoming events near you. Try browsing recommended events (“Top picks for you”) or searching for events by category, location, and time period.

1. See recommended and popular events in your area.

In the home tab, scroll through a list of our “Top picks for you.” If you’d like to change the location of recommended events, tap on the city name at the top of your screen and use the search bar or select one of our “Popular Locations.”

TIP: To allow the app to recognise your location, make sure to enable location services on your iOS device. Go to Account Settings > Eventbrite > Location.

2. Browse by category.

Tap on the magnifying glass icon to enter the search tab. Make sure you’re desired city is selected, then tap “And I’m in the mood for” to select a category. Then tap “Find Things To Do!” to view your results.

3. Search by keyword or time period.

On your results page, you can enter a keyword in the “Search for…” text box or choose from any of the time ranges at the top of your screen.

4. Filter your results.

Tap the filter icon at the top right of your search results to sort by relevance, event date, and whether the event is free or paid.

Like and share events

Tapping on the heart icon next to an event will save it in your “Likes” tab, where you can return and purchase tickets anytime (as long as tickets are still available). You can also share events with your friends via email, text message, or social media.

1. Like an event.

Throughout the app, you’ll see heart icons next to event names. Tapping on one of these icons will save the event to your Likes tab.

NOTE: Saving an event to your Eventbrite account doesn't save you a ticket or spot for the event—it just bookmarks the event listing so you can easily get back to it later. The only way you’re guaranteed to go to an event is when you’ve actually eblink{purchased a ticket=>https://www.eventbrite.com.au/support/articles/en_US/Multi_Group_How_To/how-to-use-the-eventbrite-iphone-app?lg=en_AU#3-1}, so don’t wait too long!

2. Share an event.

You can share an event by tapping the arrow icon on the event listing (next to the “Like” button). You can also share an event when viewing the details of an event. Choose one of the default sharing options.

NOTE: Sharing options vary by device and past history of shared options used on the device. Common share options are email, text message, and social media feeds like Twitter, Facebook, and WhatsApp.

Purchase tickets

Buying tickets on the Eventbrite app is quick and simple. Register for event with just a few taps, and you'll receive a confirmation email when your order is completed successfully. Please note: You may view some events on the app that are not ticketed by Eventbrite. The ticket purchase flows for those events may differ from the description below. Eventbrite takes the security and privacy of your billing information seriously. All online payments are processed over a secure connection using a PCI-compliant gateway. If you prefer an offline transaction, eblink{learn how to buy tickets without using a credit card=>https://www.eventbrite.com.au/support/articleredirect?anum=7501}.

1. Tap “Tickets.”

When you find an event you want to attend, tap the “Tickets” button.

2. Add tickets to your cart.

Select a quantity next to your desired ticket type, then tap “Order Now” or “Register.” (“Order Now” appears for events that require payment; “Register” appears for free events.)

NOTE: If you’re registering for an event with reserved seating, you can only eblink{pick or choose your seat from a desktop=>https://www.eventbrite.com.au/support/articleredirect?anum=8100}. If you register from a mobile device, you can eblink{purchase your seats with the "best available seat" or specific selling order selected by the organiser=>https://www.eventbrite.com.au/support/articleredirect?anum=9904}.

3. Confirm your payment information and tap “Pay Now.”

Fill out the “Your Info” and “Payment Info” sections with your information. Note: these fields may be auto-filled if you’ve included this information in your Eventbrite profile. Once you’ve confirmed the information, tap “Pay Now” to complete the order.

TIP: If you’re registering for a free event, you won’t have to enter any payment information.You’ll see a button to complete the order instead.

4. Receive your order confirmation.

When your order is completed successfully, you'll get an email order confirmation with your tickets.

Finding your tickets

The Eventbrite app makes it easy to find all the event tickets you've purchased in one place. Tap on the profile tab to see details about each event you're registered for, get in touch with your event organiser, and show your ticket to scan for entry.

1. View your tickets.

Tap on the profile icon. Your tickets will appear in the middle of your profile page.

2. Show your ticket to scan.

Once you arrive at your event, tap on your tickets from your profile page. This will reveal your QR code that you’ll be required to show for entrance to the event.

3. Contact the event organiser.

If you ever need to get in touch with your event’s organiser, select the event you want from your ticket list. While on the page showing your digital ticket barcode, tap the three dots icon in the top-right corner, then select “Contact Organiser.”

TIP: If you need to eblink{cancel a registration for a free event=>https://www.eventbrite.com.au/support/articleredirect?anum=3243}, you'll need to do this directly on Eventbrite.com. You can, however, eblink{contact the organiser=>https://www.eventbrite.com.au/support/articleredirect?anum=3275} by tapping "Contact" on the "Info" tab at the top of your ticket.

NOTE: If you're having trouble finding your tickets, eblink{use this troubleshooting article for help=>https://www.eventbrite.com.au/support/articleredirect?anum=3776}.

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