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Set a refund policy

Eventbrite LogoUpdated by Devin W

Category: Managing orders

Set a refund policy to set expectations for your ticket buyers. First, create an event with paid tickets and go to "Refund Settings" (under "Payments & Tax"). Choose the refund policy that best suits your event and click "Save". Attendees can see the refund policy on your event listing and order confirmations. Check out eblink{Eventbrite's organiser refund policy requirements=>https://www.eventbrite.com.au/support/articleredirect?anum=8480} to see what's expected from you.

<h2 id="01">Before you start</h2> <ul><li style="list-style-type: disc;">If you purchased a ticket for an event, <a href="https://www.eventbrite.com.au/support/articleredirect?anum=3207" target="_blank">follow these steps to request a refund</a>.</li><li>You can change your refund policy to any other policy If you haven&#39;t published your event. After you publish your event, you can only change the policy to a more flexible one. For example, you can go from a “No refunds” policy to a “30 days” policy.</li></ul> <h2 id="02">1. Go to Manage my Events.</h2> <p style="">Log in to your Eventbrite account and select <a href="https://www.eventbrite.com.au/myevents" target="_blank">Manage my events</a> from your account menu</p> <h2 id="03">2. Go to your Event Dashboard. </h2> <p>Click your event to go to your Event Dashboard.</p> <h2 id="04">3. Go to “Refund Settings” (under “Payments &amp; Tax”).</h2> <p>If you don’t see “Payments &amp; Tax”, you need to create at least one paid ticket type first. Go to “Tickets” to create a paid ticket type</p> <h2 id="05">4. Select your refund policy.</h2> <p>The refund policy determines when attendees can request a refund through Eventbrite. Setting a refund policy only means that attendees can or can&#39;t request refunds through their Eventbrite account. As the organiser, you can <a href="https://www.eventbrite.com.au/support/articleredirect?anum=3399" target="_blank">issue refunds</a> at any time. You can choose:</p> <ul><li>Up to 1 day before the event starts</li><li>Up to 7 days before the event starts</li><li>Up to 30 days before the event starts</li><li>On a case-by-case basis</li><li>No refunds</li></ul> <p>After you publish your event, you can only change the policy to a more flexible one. To change to a more restrictive policy, you’ll need to <a href="https://www.eventbrite.com.au/support/articleredirect?anum=3399" target="_blank">refund any orders</a> and <a href="https://www.eventbrite.com.au/support/articleredirect?anum=41493" target="_blank">unpublish the event</a>. Once the event is unpublished, you can choose any refund policy.</p> <h2 id="06">5. Set up automatic refunds. (Eventbrite Payment Processing only)</h2> <p>To set up automatic refunds:</p> <ol><li>Use <a href="https://www.eventbrite.com.au/support/articleredirect?anum=4373" target="_blank">Eventbrite Payment Processing</a> to process your ticket sales.</li><li>Set a 30-day, 7-day, or 1-day refund policy. </li><li>Enable automatic refunds and choose if you want to cover the fees. </li></ol> <p>When you turn on automatic refunds, refund requests are automatically approved if:</p> <ul><li>You still have funds in your event</li><li>The order was for a single ticket</li><li>The attendee chose to receive their refund to the original payment method (not credit to a future event).</li></ul> <p>If a refund request doesn&#39;t qualify for an automated refund, you’ll need to <a href="https://www.eventbrite.com.au/support/articleredirect?anum=3399" target="_blank">refund it manually</a>.</p> <h2 id="07">6. Choose refund methods. ($USD only)</h2> <p>When an attendee requests a refund through their Eventbrite account, they can select their preferred refund method based on the options you give:</p> <ul><li>Refund to the original payment method only</li><li>Attendee can choose to receive a credit or a refund</li><li>Offer credit toward future events you host </li></ul> <p>The option to select “Offer credit toward future events you host ” will be available if you haven’t published your event or haven’t specified your refund policy. After you publish your event, you can only change the refund methods to be more flexible. </p> <p>Keep in mind that if an attendee submits a refund request, you can only issue a refund to the method they selected. Also, choose when a credit expires (1 yr, 2 yrs, 3 yrs, or never). Consider the time it might take you to host another event and local laws that may set restrictions on the expiration date.</p> <h2 id="08">7.  Click “Save”.</h2> <h2 id="09">Related articles</h2> <ul><li style="list-style-type: disc;"><a href="https://www.eventbrite.com.au/support/articleredirect?anum=8480" target="_blank">Eventbrite&#39;s Organiser Refund Policy Requirements</a></li><li><a href="https://www.eventbrite.com.au/support/articleredirect?anum=3558" target="_blank">Understanding refunds on Eventbrite</a></li></ul>

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