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Set a refund policy

Eventbrite LogoUpdated by Crista S

Category: Creating & Editing Events & Tickets

Set a refund policy to build trust with your attendees by setting expectations. First, create an event with paid tickets and go to "Refund policy" (under "Payments & Tax"). Choose the refund policy that suits your event best and click "Save". Attendees can see the refund policy on your event listing and order confirmations. Check out eblink{Eventbrite's organiser refund policy requirements=>https://www.eventbrite.com.au/support/articleredirect?anum=8480} to see what's expected from you.

<h2 id="01">1. Go to your Event Dashboard.</h2> <p>Go to &quot;Manage my events&quot;. Then select your event.</p> <h2 id="02">2. Go to “Refund policy” (under “Payments &amp; Tax”).</h2> <p>If you do not see “Payments &amp; Tax”, you first need to create at least one paid ticket type. Go to the “Tickets” page to create a paid ticket type.</p> <h2 id="03">3. Select your refund policy.</h2> <p>The refund policy determines when attendees can request a refund through Eventbrite. Setting a refund policy only means that attendees can or can&#39;t request refunds through Eventbrite. As the organiser, you can eblink{issue refunds=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=3399} at any time.</p> <ul><li>Up to 1 day before the event starts</li><li>Up to 7 days before the event starts</li><li>Up to 30 days before the event starts</li><li>On a case-by-case basis</li><li>No refunds</li></ul> <p>Eventbrite sends you an email when attendees submit refund requests, and you can choose to eblink{refund their order=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=3399}. If you work out another solution, be sure to eblink{deny the request=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=33878}.</p> <h2 id="04">4. Set up automatic refunds.</h2> <p>To set up automatic refunds, publish your event and set a 30-day, 7-day, or 1-day refund policy. Then, enable automatic refunds and choose if you want to cover the fees. When you turn on automatic refunds, refund requests are automatically approved if: </p> <ul><li>You still have funds in your event.</li><li>The order was for a single ticket.</li><li>The attendee selected to receive their refund to the original payment method (not credit to a future event).</li></ul> <p>If a refund request doesn&#39;t qualify for an automated refund, you have to eblink{refund it manually=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=3399}.</p> <h2 id="05">5. Choose refund methods. ($USD only)</h2> <p>When an attendee requests a refund through Eventbrite, they can select their preferred refund method based on the options you give:</p> <ul><li>Refund to the original payment method only</li><li>Attendee can choose to receive a credit or a refund</li><li>Offer credit toward future events you host </li></ul> <p>The option to select “Offer credit toward future events you host ” will be available if you haven’t published your event or haven’t specified your refund policy. After you publish your event, you can only change the refund methods to be more flexible. <br><br>Keep in mind that if an attendee submits a refund request, you must issue a refund to the method they selected. Also, choose when a credit expires (1 yr, 2 yrs, 3 yrs, or never). Consider the time it might take you to host another event and local laws that may set restrictions on the expiration date.</p> <h2 id="06">6.  Save your changes.</h2> <h2 id="07">7. Change your refund policy.</h2> If you haven&#39;t published your event yet, you can change your refund policy to any other policy. After you publish your event, you can change the policy to a more flexible one. For example, you can go from a “No refunds” policy to a “30 days” policy.<br><br>To change to a more restrictive policy, eblink{refund any orders=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=3399} and eblink{unpublish the event=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=41493}. Once the event is unpublished, you can choose any refund policy again. <h2 id="08">Related articles</h2> <ul><li>eblink{Eventbrite&#39;s Organiser Refund Policy Requirements=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=8480}</li><li>eblink{Refund and cancel individual orders=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=3399}</li><li>eblink{Issue refunds as credit to your future events=&gt;https://www.eventbrite.com.au/support/articleredirect?anum=41710}</li></ul>

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