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Email your registered attendees

Eventbrite LogoUpdated by Devin W

Categories: Promotional Tools & Email Invitations, During & After Your Event

If you need to send information or updates to your existing attendees, send or schedule an email from your event. Go to your Event Dashboard and click "Emails to attendees" (under “Manage attendees”). Then, write your email and choose when to send it. Emails can be sent anytime while your event is live or after it completes.

<h2 id="01">Check this first.</h2> <ul><li>It is against Eventbrite&#39;s <a href="https://www.eventbrite.com.au/support/articleredirect?anum=8477" target="_blank">Terms of Service</a> to use reminder emails for promotional purposes. If you&#39;d like to create a promotional email, use <a href="https://www.eventbrite.com.au/support/articleredirect?anum=4814" target="_blank">email campaigns</a>.</li><li>You can&#39;t attach files to your reminder emails. You can include links to content hosted on other websites, though.</li><li>Once an email is sent or queued, you can&#39;t cancel or edit it.</li><li>This resource is for sending emails to people who already registered. To customise your event’s order confirmation, <a href="https://www.eventbrite.com.au/support/articleredirect?anum=3281" target="_blank">follow these steps instead</a>.</li></ul> <h2 id="02">1. Go your Event Dashboard.</h2> <p>Log in to Eventbrite and go to <a href="https://www.eventbrite.com.au/organisations/events" target="_blank">Manage my events</a>. Then select your published event.</p> <h2 id="03">2. Go to &quot;Emails to attendees&quot; (under “Manage attendees”).</h2> <p>If your <a href="https://www.eventbrite.com.au/support/articleredirect?anum=41565" target="_blank">event has multiple dates and times</a>:</p> <ul><li>Choose a single date under &quot;Occurrences&quot; to email the attendees on that date.</li><li>Choose “All occurrences” under “Occurrences” to email all attendees (for past and future dates).</li></ul> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE</b>: If you don&#39;t see this option, make sure the account owner has given you permission to email attendees in their <a href="https://www.eventbrite.com.au/support/articleredirect?anum=41413" target="_blank">organisation settings</a>.</p> <h2 id="04">3. Create your email</h2> <p>Click <b>Create new attendee email</b>. You can also click <b>Edit</b> to update a scheduled email or <b>Copy</b> to copy a scheduled or sent email.</p> <p>Then, enter or update the following fields.</p> <ul><li><b>Name</b> — Name of the person or organisation sending the email.</li><li><b>Reply-to email</b> — Where replies to your email are sent.</li><li><b>To</b> — Who you want to send the email to. Send to all attendees or choose specific attendees.</li><li><b>Subject</b> — Subject of this email reminder.</li></ul> <p>After that, write a message to your attendees. For best results, don’t copy and paste from other word processors (this may add hidden formatting). To add an image, click the tree icon.</p> <h2 id="05">4. Send a test email.</h2> <p>Click <b>Send test</b> to send a test email to yourself as a preview. Your email might look different on different email services. For best results, test multiple email services (Gmail, Yahoo, Outlook, etc.).</p> <p>If you have trouble receiving the test email, <a href="https://www.eventbrite.com.au/support/articleredirect?anum=3762" target="_blank">check your email spam settings</a>.</p> <h2 id="06">5. Choose when to send your email.</h2> <p>You have 3 options:</p> <ul><li>Send now.</li><li>Send on a specific date and time (based on your event&#39;s timezone).</li><li>Send a number of days, hours, or minutes before your event starts.</li></ul> <p>If you’re sending to all occurrences of a recurring event, you can only choose to send now or send on a specific date and time.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE:</b> If you’d like to send a “thank you” message or a post-event survey, you can set the email to go out after your event.</p> <h2 id="07">6. Review your emails.</h2> <p>Return to <b>Emails to attendees</b> to see scheduled, queued, and sent emails.</p> <ul><li>Click the subject to view the email.</li><li>Click &quot;Emails&quot; to view the recipients.</li><li>Click &quot;Delete&quot; to remove any scheduled emails or records of sent emails.</li><li>Click &quot;Copy&quot; to create a new email with the same content.</li></ul> <p>Emails will show as “Queued” until they have been successfully sent to all participants.</p> <p>The amount of time an email is queued depends on how many emails are being sent through Eventbrite across all accounts. Refresh your page to see the current status.</p> <h2 id="08">Related articles</h2> <ul><li><a href="https://www.eventbrite.com.au/support/articleredirect?anum=3310" target="_blank">Edit or disable a 48-hour reminder email</a></li><li><a href="https://www.eventbrite.com.au/support/articleredirect?anum=3762" target="_blank">What to check when you don’t receive Eventbrite emails</a></li><li><a href="https://www.eventbrite.com.au/support/articleredirect?anum=4814" target="_blank">Promote your event with email campaigns</a></li></ul>

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