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How to email your attendees through Eventbrite

Communicating with your attendees about event details (parking, weather plans, what to bring, etc.) and sending a 48-hour reminder email helps ensure your event goes smoothly. Eventbrite makes it easy to send emails to your already registered attendees on the Manage page for your event. To get started, just head over to Manage Attendees and select "Emails to Attendees."

PRO TIP: By default, Eventbrite sends a 48-hour reminder email to your attendees. While you can't edit the text of the email or copy it, you can eblink{delete it and replace it with a reminder email of your own design=>}.

1. Go to your Manage page.

After eblink{logging in=>} and eblink{creating an event=>}, find your event on the Manage Events page, then select Manage.

2. Select "Emails to Attendees" (under Manage Attendees).

From the options menu, scroll to the bottom until you see the Manage Attendees section.

TIP: To send an email to those invited but not yet registered, feel free to send out additional eblink{email invitations=>} (part of Invite & Promote).

PRO TIP: If your eblink{event schedule has multiple dates/times=>}, you can email attendees for individual events in your overall schedule. Just choose a date from the “Individual Event Selector” at the top of the Manage page.

NOTE: If you haven't published your event to make it available for registration, you can't email attendees. Also, depending on the eblink{permissions on your account=>}, certain subusers won't have access to email attendees. As a subuser, you'll want to reach out to the main account holder that granted you permissions to their event(s) to gain access to this feature.

3. Choose "Create New Attendee Email."

You'll see any scheduled emails you've set up. You can set up several emails from here to stay in touch with your attendees before and after the event.

4. Update the fields above the message preview.

You can customise the: • Name: The name of the person who sent the email. • Reply-To Email: The email address where any replies to your email will go. • To: The email will go to all attendees by default, but you can use the drop-down menu to select a specific subset of attendees. • Subject: The subject line of the email message. Being specific here can increase your email open rate.

5. Edit the message of your email.

Feel free to delete the pre-filled text in the "Message" field for a completely custom message to your attendees. We recommend keeping things short, simple, friendly, and direct.

TIP: We highly recommend checking the box next to "Include event details and a link to print tickets" to give attendees easy access to PDF and mobile tickets (this is checked by default).

PRO TIP: While you can't attach files directly to an email to your attendees, you can upload them to an outside site (like eblink{Google Drive=>} or eblink{Dropbox=>}) and include a link to download the files in the email.

6. Test your email.

Your Eventbrite account email address will be entered by default, but you can type in a different email address in the field under Send test message to. Then select Send Test to send a test email and see what your email will look like.

TIP: Keep in mind that all email clients and browsers are unique, so your email might look slightly different to each of your attendees.

7. Select when you want to send your email.

You have 3 options: • Send immediately • Schedule to be sent on a specific date/time • Send on a date/time in relation to the event start date

EXAMPLE: Damien schedules an email reminding attendees to check the weather and dress accordingly 24 hours before the event starts.

8. Review your emails.

Back on the Emails to Attendees page, you can easily copy or delete any email that you have created and scheduled to send. When you view the "Emails Sent" tab, you can see what the email looked like by clicking the subject and who received it by clicking "Emails".

PRO TIP: Knowing how and when people talk about different types of events is key to generating buzz around your event. Check out our eblink{Event Academy=>} to learn more about eblink{how to engage attendees before, during, and after the event=>}.

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Still have questions? Our team can help. Contact us.