Skip Main Navigation

Edit and export an Attendee Summary report

Eventbrite LogoUpdated by Antwonne D

You can use the Attendee Summary report to view and export all the information you've collected from your attendees and their answers to your custom questions. Go to your event's Manage page, then look under "Reports" to select "Event Reports" to get started. Also, if you added multiple dates/times to your event schedule, be sure to set the Individual Date Selector to a specific date to view and export attendee information related to an individual event within your overall event schedule.

NOTE: eblink{Learn how to edit attendee information after attendees register for your event=>}.

<h2 id="1">1. Go to your Manage page.</h2> <p>Event creators can log into their Eventbrite account <a href="" target="_blank">here</a>. Then select your event.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>TIP:</b> <a href="" target="_self">Visit Analytics</a> to see a visual representation of key metrics for your events.</p> <h2 id="2">2. Select Event Reports (under Reports).</h2> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE:</b> If you have an <a href="" target="_self">event schedule with multiple dates/times</a>, you can edit and export attendee information for an individual event in your overall event schedule. Just choose a date from the &quot;Individual Event Selector&quot; at the top of the page.</p> <h2 id="3">3. Select the Attendee Summary report (under Common Reports).</h2> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>TIP:</b> To view payment information and fees for all orders in your event — as well as <a href="" target="_self">issue any refunds</a> — look at the <a href="" target="_self">Orders report</a>.</p> <h2 id="4">4. Customise your Attendee Summary report.</h2> <p>Under &quot;Configure Columns,&quot; choose <b>Show columns</b> to select the columns and associated information that should be included in your report. Then choose <b>Update Report</b> to update the attendee information shown below for reference.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>TIP:</b> You&#39;ll notice <b>Save column types</b> below the options to be included on your report. Select this to name your report and save it for later.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>PRO TIP:</b> If you&#39;d like to <a href="" target="_self">combine information from multiple events on one report</a>, select <b>Show events</b> to select any other events.</p> <h2 id="5">5. View your Attendee Summary report.</h2> <p>&quot;Report Results&quot; shows answers to <a href="" target="_self">custom questions set up using a customised order form</a> and other information collected during registration.<br><br>Click an order number to view that attendee&#39;s order in the Orders report.</p> <h2 id="6">6. Edit attendee information and order information.</h2> <p>Access the &quot;Quick Action&quot; drop-down menu next to an attendee&#39;s order to:</p> <ul><li><a href="" target="_self">Edit Attendee Info</a>: For example, contact, shipping, and work information.</li><li><a href="" target="_self">Refund this Attendee</a>: The attendee will get a refund and email notification.</li><li><a href="" target="_self">Cancel an order</a>: For free orders only. The attendee will receive an email notification.</li><li><a href="" target="_self">Delete an order</a>: For free orders only. The attendee won&#39;t receive an email notification.</li></ul> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>EXAMPLE:</b> If you have to <a href="" target="_self">cancel your event</a> and have already <a href="" target="_self">emailed your attendees</a>, you may choose to delete an order rather than cancel it so that the attendee doesn&#39;t receive another email notifying them of the canceled order.</p> <h2 id="7">7. Choose a file type to download.</h2> <p>Choose <b>Excel</b> to export your Attendee Summary report as an .xls file or CSV to export a .csv (comma-separated value) file.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>TIP:</b> Check the &quot;Downloads&quot; folder on your computer to open the report.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2"><b>NOTE:</b> If you&#39;re a subuser that&#39;s been granted permissions to view and manage events, make sure the main account holder selected the &quot;Access to aggregate financial data&quot; permission for your subuser account. Without it, the export buttons will not show.<br><br>You can find the main account holder&#39;s email address by clicking <b>Account Settings</b> (in the Account Menu at the top of the page).</p>

Still have questions? Contact us.