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Customise your order confirmation

Eventbrite LogoUpdated by Antwonne D

Categories: Creating & Editing Events & Tickets, Managing Orders

Create a custom message to show your attendees after they complete a purchase, and on their confirmation email. To get started, go to “Order confirmation” (under “Order options”). You can also customise your printed ticket settings.

<h2 id="01">1. Go to your Event Dashboard.</h2> <p dir="ltr">Log into your Eventbrite account. Then select your event.</p> <h2 id="02">2. Go to &quot;Order confirmation&quot; (under “Order options”).<br> </h2> <h2 id="03">3. Customise the order confirmation page.</h2> <p dir="ltr">Include a custom message under “Message for order confirmation page”. This message will appear after an attendee successfully completes an order to your event.</p> <h2 id="04">4. Change the reply-to email address.</h2> <p dir="ltr">When attendees reply to their confirmation email, their replies will go to your default reply-to email address. Change this if you want replies to your confirmation email to go somewhere else. </p> <h2 id="05">5. Customise the message that appears on confirmation emails and PDF tickets.</h2> <p dir="ltr">Add information like parking details or things to bring to the event to the message that appears on confirmation emails and PDF tickets. Any information here will also be included on the printable PDF.</p> <h2 id="06">6. Choose if you want to have the same settings for all ticket types.</h2> <p dir="ltr">Under “Additional settings” section, choose: </p> <ul dir="ltr"><li><b>Same settings for all ticket types: </b>Each ticket type will show the same custom confirmation message.</li><li><b>Custom settings for each ticket type:</b> Add an additional custom message for specific ticket types. If you add a custom message, the confirmation email will include that message and all of the text under “Message for email and printable PDF (if included)”.</li></ul> <h2 id="07">7. Choose whether or not you have printable tickets</h2> <p dir="ltr">Uncheck the box to “Include printable tickets in all orders” to disable PDF tickets if you are not scanning them at your event. This also removes the scannable QR code in the Eventbrite app. If you disable PDF tickets, remember to include a message in your confirmation email letting attendees know how you’ll be checking them in instead.</p> <p dir="ltr">If you chose <b>Custom settings for each ticket type</b>, you can enable or disable printable tickets per ticket type.</p> <h2 id="08">8. Save your changes.</h2>

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