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Customise your order confirmation

Create a custom message to show your attendees after they complete a purchase and on their confirmation email. To get started, go to “Order confirmation” (under “Order options”). You can also customise your printed ticket settings.

1. Go to your Event Dashboard.

Log into your Eventbrite account eblink{here=> target=_blank}. Then select your event.

2. Go to "Order confirmation" (under “Order options”).

3. Customise the order confirmation page.

You can include additional messaging in the “Message for order confirmation page” section to thank attendees for their purchase, add a call to action, or give them additional info.

4. Change the default reply-to email address.

When attendees reply to their confirmation email, their replies will go to your default reply-to email address. Change this if you want replies to your confirmation email to go somewhere besides your account email. Make sure this email address is able to answer any questions from your attendees.

5. Customise the message that appears on confirmation emails and PDF tickets.

You can include messaging in the “Message for email and printable PDF (if included)” section to give attendees details about the event. For example, you could list parking instructions or things to bring to the event. Any information here will also be included on the printed PDF.

6. Choose if you want to have the same settings for all ticket types.

In the “Additional settings” section, you can select between “Same settings for all ticket types” and “Custom settings for each ticket type”. If you choose “Custom settings for each ticket type”, you can add a custom message to each ticket. If you add a custom message, the confirmation email will include this message and all of the text in the “Message for email and printable PDF (if included)” section.

7. Choose whether or not you have printable tickets

You can uncheck the box to “Include printable tickets in all orders” to disable PDF tickets. This also removes the scannable QR code in the Eventbrite app. Choose this option if you are not scanning in tickets. If you disable PDF tickets, remember to include a message in your confirmation email letting attendees know how you’ll be checking them in. If you chose “Custom settings for each ticket type”, you can enable or disable printable tickets per ticket type.

8. Save your changes.

Select “Save settings” to save your changes. After saving, your event will be instantly updated.

9. Example: see what a confirmation email looks like.

Register for a eblink{test event=>} so you can see what the confirmation page, confirmation email, and PDF ticket look like.

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