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Set up your event order form

Updated by Support

Feature Availability: This article discusses a feature only available for Eventbrite Professional and Premium organizers.
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Customize your order form by choosing which information to collect from your attendees. If a question you want to ask isn’t listed, create your own custom questions. Go to "Order options" and select “Order form” to get started.

1. Go to your Event Dashboard

Login to your Eventbrite account and select your event.

2. Go to "Order Form" (under Order Options)

3. Choose who to collect information from

There are two collection types: • Buyer only — Collect information from the buyer only. For orders with multiple tickets, the same name and email address will appear on each ticket. • Each attendee — Collect information from each ticket holder. Then choose which ticket types your questions should apply to. For orders with multiple tickets, a separate name and email address will appear for each ticket. This option is available for Eventbrite Professional and Premium organizers.

4. Choose the information you want to collect

Click the "Customize checkout questions" toggle for more question choices. Then select the options under "Information to collect". This option is available for Eventbrite Professional and Premium organizers. • Include — The question will show on your order form, but attendees will not be required to answer it. • Require — The question will show on your order form and attendees will be required to answer it before they can successfully place their order. If you don’t see the information you want to collect, create your own custom questions for attendees to answer. Make sure that the information you collect falls within Eventbrite's privacy policy.

5. Finish the setup of your order form

• Title for the registration page — Give your registration page a title, like “Registration information” or “Order information”. • Instructions for your attendees — Provide instructions for attendees that will be useful for attending your event, like directions to the venue or parking information. • Registration time limit — Set the amount of time you want to give attendees to fill out their order information. • Message to display after ticket sales end — Show a message when your ticket sales close, like “Online sales are closed but you can still buy tickets at the venue.” • Allow attendees to edit their order information after registration — This option is enabled by default. Save time and keep this enabled. This way, attendees can update their own details, such as their email address. • Accept refund requests — Attendees have the option to request a refund through their Eventbrite account when this feature is enabled. This makes it easier for you to approve or deny refund requests.

6. Click "Save".

7. Helpful links

• eblink{Set up custom questions for your attendees=>https://www.eventbrite.com/support/articleredirect?anum=3231} • eblink{Eventbrite Privacy Policy=>https://www.eventbrite.com/support/articleredirect?anum=8478} • eblink{View attendee responses to custom questions=>https://www.eventbrite.com/support/articleredirect?anum=3502}

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