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Check in attendees at your event with the Eventbrite app for organizers

Eventbrite LogoUpdated by Antwonne D

Categories: Managing Orders, During & After Your Event

Use the Eventbrite Organizer app to check in attendees at your event. First, go to the App Store or Play Store, download Eventbrite Organizer, and log in with your Eventbrite account. Then, select your event and tap "Check in". Check attendees in manually or by scanning their tickets.

<h2 id="01">1. Go to your event.</h2> <p>First, download <a href="https://www.eventbrite.com/l/Organizer-check-in-app/" target="_blank">Eventbrite Organizer</a> and log into your Eventbrite account. Then, select your event.<br><br>To change events, tap the house (iOS) or the menu (Android) at the top left corner.</p> <h2 id="02">2. Tap “Check in”.</h2> <p>For Android users, first tap the menu. Then select “Check in”.</p> <h2 id="03">3. Tap the scan icon to scan tickets.</h2> <p>The app uses your device’s camera to scan tickets. Aim it at the QR code on the ticket to check in the attendee.<br><br>Once scanned, a confirmation message shows on the app.</p> <h2 id="04">4. Manually check in attendees.</h2> <p>To check in attendees without scanning, search or scroll to find their ticket.<br><br>Then either:</p> <ul><li>Swipe right on their ticket to check it in. Swipe left to check it out.</li><li>Tap their ticket and select “Check in” to check it in. Tap “Checked in” to check it out.</li></ul> <h2 id="05">5. Optional: Review your settings.</h2> <p><b>For iOS users:</b></p> <ol><li>Select the house.</li><li>Tap “Settings”.</li></ol> <p><br><b>For Android users:</b></p> <ol><li>Select the menu.</li><li>Tap “Device settings”.</li></ol> <p><br><b>From there:</b></p> <ul><li>Update the check-in settings: Choose which ticket types you want to check in.</li><li>Enable auto-check-in: Automatically check-in tickets when you sell tickets at the door.</li><li>Change your scan settings: Use the scan option to check out attendees or validate tickets.</li></ul> <h2 id="06">6. View check-in data.</h2> <p>Run the “Event attendance vs no shows” report to see which attendees are checked in.</p> <ol><li>Go to &quot;<a href="https://www.eventbrite.com/myevents" target="_blank">Manage events</a>&quot; in your account.</li><li>Select your event.</li><li>Click “Analytics”, then “Event reports”.</li><li>Select “View all reports”, then “Event attendance vs no shows”. This report shows which attendees were checked in and at what time.</li></ol> <h2 id="07">Helpful links</h2> <ul><li><a href="https://www.eventbrite.com/support/articleredirect?anum=5870" target="_self">Getting started with the organizer app</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=6006" target="_self">Manage orders with Eventbrite Organizer</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=5782" target="_self">Sell tickets at your event with Eventbrite Organizer</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3492" target="_self">How to use a laptop to check in attendees at your event</a></li><li><a href="https://www.eventbrite.com/support/articleredirect?anum=3392" target="_self">How to print a check-in list</a></li></ul>

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