Email your registered attendees

If you need to send event reminders or updates to your existing attendees, send or schedule an email from your event. To get started, go to your event dashboard and select Emails to attendees (under Manage attendees). Emails can be sent anytime while your event is live and up to 10 days after it ends.

In this article

1. Go to your event dashboard.
2. Go to "Emails to attendees" (under “Manage attendees”).
3. Choose your email settings.
4. Write and customize your email.
5. Send a test email.
6. Select "Send now" or "Schedule."
7. Review your emails.

1. Go to your event dashboard.

If your event is a recurring event:

Don't choose a date and time to email attendees across your entire event.
Click Select a date and time to email attendees for a specific date and time of your event.

2. Go to "Emails to attendees" (under “Manage attendees”).

If you don't see this option, make sure the account owner has given you permission to email attendees in their organization settings.

3. Choose your email settings.

Select New attendee email. You can also edit or copy a scheduled email. Then, enter or update the following fields:

Send to: Choose to send your email to All attendees, Attendees who registered after a specific date, Specific attendees, or Attendees by ticket type.
Name: Name of the person or organization sending the email.
Reply-to email: Where replies to your email are sent.
Send time: Choose Send now to send immediately, or Schedule email to send your email at a scheduled date and time in the future. If you’re sending to all instances of a recurring event, you can only choose to send now or send on a specific date and time.

When you send an email to "All attendees," your email will only be sent to people who are registered at the time it's sent. Attendees who haven't registered yet or whose orders were cancelled won't receive the email.

4. Write and customize your email.

Select Content and style to customize your email template. Then enter the subject and write your email message. For best results, don’t copy and paste from other word processors (this may add hidden formatting). You can't attach files to your email. However, you can include links to content hosted on other websites.

The live preview on your screen will update in real time as you make changes.

Event information settings

Toggle the following on to include them in your email:

Event cover image
Event name, date and time, location
Link to order

A button is included in your email by default, and you can choose to have that button direct attendees to their order or to your event listing.

Customize your background and colors

Background:

Color: Select Color and choose the edit icon to select a solid color for your background.
Image: Select Image and choose Add a background image to upload your own background image. We recommend using at least a 1200x600px (2:1 ratio) image that is no larger than 1MB.

Tone:

Light: Your email has a light background
Dark: Your email has a dark background

Primary text color:

Select the edit icon to choose your font color.

5. Send a test email.

Select Send test email to send a test email to yourself. If you have trouble receiving the test email, check your email spam settings.

6. Select "Send now" or "Schedule."

The button changes depending on if you're sending your email immediately or scheduling it for a future date. Once an email is sent or queued, you can't cancel or edit it.

7. Review your emails.

Return to Emails to attendees to review scheduled, queued, and sent emails.

Select the subject to view the email.
Select Emails to view the recipients.
Select Copy to create a new email with the same content.

Emails will show as “Queued” until they have been successfully sent to all recipients. The amount of time an email is queued depends on how many emails are being sent through Eventbrite across all accounts. Refresh your page to see the current status.