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Sydney Trains, RMCRC, UTS Transport Research Centre

The UTS Transport Research Centre fosters customer-centred transport research, teaching and learning programs. The Centre is a single point of contact for government, industry and community groups wishing to engage with transport research teams from across UTS.

 

All research programs delivered through the UTS Transport Research Centre are embedded in a customer service paradigm using frameworks developed at UTS called Service Engineering. 

 

The Service Engineering paradigm puts user needs at the centre of considerations by changing operating procedures, the deployment of physical infrastructure resources and rolling stock across transport modes to maximise access and exchange options for people. While maximising Levels Of Service for the benefit of customers is a key goal, supporting economic agglomeration to sustain high productivity levels is also a primary consideration.

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