Zendesk Spark Brisbane

The gist:

Join us for Zendesk Spark on Friday 17th of March and ignite your passion for Customer Service. Discover useful tips and tricks and hear best practice on how to optimise your Zendesk instance and ensure your support team are set for success in 2017. You’ll have the opportunity to learn from our Zendesk Experts, hear customer stories and to network with other Zendesk customers and users throughout the day and of course over drinks :)

Topics we’re covering:

What’s New in Zendesk

It’s hard to keep up with everything that’s new in Zendesk as we are continuously working on improving the Zendesk solutions you know and love. As you might have noticed, Zendesk is now a big, happy family of products, including two brand new additions—Explore and Connect. In this session get the latest updates on all the improvements we’ve made to your Zendesk Support, Help Center, Chat, and Talk.

Optimise Support

When it comes to optimising your support organisation, benchmarking and performance reviews are the best place to start. We’ll show you how to capture the right data in your Zendesk so you can assess your existing workflow and start improving your metrics (agent productivity, first reply time, full resolution time, and more).

Optimise: Self-Service

Did you know that 58% of a company’s inbound call volume comes from customers who were on the website but ended up calling? Optimising your self-service experience is one of the easiest ways to quickly impact your support costs and volumes. We’ll cover content curation, ticket deflection, journey-mapping and more.

Making Multichannel Support Simple and Successful

Email. Phone. Chat. Messaging. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. In this session you’ll learn;

• How to boost agent productivity through integrating new channels

• How to improve customer satisfaction with more seamless support

• How to set up new channels quickly with just a few clicks

• Tips and tricks for support leaders to successfully manage multiple channels

Handy Hints and Tips and Feature Close-Up

Our team will share best practices for setup and implementation of 3 key features as well as interesting examples of how to incorporate these into your workflow. This session will conclude with a live Q&A.

This is a free event for anyone interested in optimising and transforming their customer experience. We encourage you to bring a laptop to follow along and to stay for our Networking Drinks to meet and chat with our Zendesk Experts and the local Zendesk Community.

Date and Time:

Friday, 17th of March

9:00am - 1:00pm (AEDT)