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Zendesk CX & Tech Breakfast series - August

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401 Commonwealth Drive

07-01 Haw Par Technocentre

Singapore

Singapore

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Creating Better Customer Experiences with Omnichannel

With the rise of digital disruption and eroding customer loyalty, providing a great customer experience (CX) is more important than ever.

How do you keep your customers happy? How do you quickly adapt to their needs, respond to their questions over multiple channels and help them solve their problems?

In order to deliver the service your customers expect, your customer care organisation needs technology and tools that empower them to deliver the kind of customer experience that builds trust and loyalty.

Join us for breakfast, in this session you will:

  • Learn how to manage the needs of your customers and translate them into awesome customer experiences, improve communication, and create better customer relationships;
  • See a demonstration of an Omnichannel Customer Experience from both a customer and agent perspective;
  • Hear real life Case Studies from how Zendesk customers are improving Customer Experience with Multichannel customer engagement

    RSVP now as seats are limited.


    Detailed Agenda:

    930AM to 9:45AM - Registrations

    9:45AM to 10:30AM - Creating Better Customer Experiences with Omnichannel

    • Top trends driving Customer Experience (CX) in 2017
    • Why CX and Why now?
    • The 4 key elements of creating compelling customer experiences

    10:30AM to 10:45AM - Networking Break

    10:45AM to 11:30AM - Demo of an Omnichannel Customer Experience from both a customer and agent perspective, and best practices to optimize customer support strategy


    Who should attend:

    • Chief CX Officer
    • Chief Customer Officer
    • Chief Innovation Officer and Customer Innovation Leaders
    • Customer Service and Support Directors
    • Digital Innovation Leaders
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    Date and Time

    Location

    401 Commonwealth Drive

    07-01 Haw Par Technocentre

    Singapore

    Singapore

    View Map

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