Zen U. Manila - Advanced Class December

School is in session! Zendesk is excited to invite you to join the 2015 Worldwide Zen U. Tour...

This is the second of a two-part training session. The objective of this event is to review your basic knowledge about Zendesk and to focus on the tools and techniques you can use to handle your ticket queue, solve tickets quickly, and use the self-service tools in Zendesk to answer your customers’ questions before they submit support request. The training session will cover the following:

Topics:

• Setting the Scene: Zendesk 101 Review
• Triggers and Automations
• Engaging your customer with user lists, NPS & integrations
• Insights: How to build advanced reports in Zendesk
• Branding your Help Center
• Integrations with 3rd party applications
• Data Driven Customer Loyalty
  

You'll be guided by our most popular Zendesk trainers and have the opportunity to build your network and connect with other Zendeskians at break time and during drinks after the training.

The training will take place at:
SMX Convention Center in SM Aura Taguig
Meeting Room 2-3, 4th Floor
26th Street McKinley Parkway, Taguig City, Philippines

*Enroll now - class size will be limited! This is a free event (includes snacks and drinks!) open to anyone interested improving their support process and customer experience.