Free

Multiple Dates

Your Thoughts Matter: SKIN DEEP Workshop (WHCG Horsham Day Centre)

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Location

WHCG Day Centre

Wimmera Health Care Group

83 Baillie Street

Horsham, VIC 3400

Australia

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Event description
Your Thoughts Matter: SKINDEEP Workshop

About this Event

BACKGROUND

Wimmera Health Care Group (WHCG) has partnered with the Centre for Organisational Change in Person-Centred Healthcare at Deakin University to make a truly innovative change to the experiences of all our patients, residents, families and carers. WHCG has committed to an organisation-wide change to implement the principles and practice of person-centred healthcare and effective communication.

In particular, WHCG wants to introduce something highly practical to help all of us deliver healthcare to our patients and residents in the most effective and supportive way possible. The aim is to ensure that whenever a member of our community comes into contact with our service, they not only receive exemplary clinical care but they also feel that their concerns and feelings are listened to and addressed. In other words, from the patient or resident's perspective, “what matters to you” is equally important as “what is the matter with you”. Whenever a patient, resident, their relative or carer meets a porter, receptionist, nurse, physiotherapist or physician, we need to guarantee that they will always be treated with respect, be listened to and treated as a partner in their own care.

WHO SHOULD ATTEND

The workshop is open to all health service team members, clinical and non-clinical.

LEARNING OBJECTIVES

By the end of this workshop, you will be able to:

  • Understand the organisational and cultural change WHCG is implementing in patient, resident-centred healthcare and effective healthcare communication and how this will benefit all our community.
  • Appreciate how small changes in communication techniques and approaches can make a big difference to the patient / resident experience.
  • Share the practical challenges you face on a day to day basis in healthcare communication in your own role with patients, residents, carers and families.
  • Describe a simple framework we can all adopt to enable our clients consistently to have space to tell us what they need, are concerned about or need clarifying.
  • Develop, practice and refine exact phrases for your individual role within the organisation.

VENUE

WHCG Day Centre (Horsham)

REGISTRATION

Please note: The workshop is held multiple times. You only need to register for one session.

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Location

WHCG Day Centre

Wimmera Health Care Group

83 Baillie Street

Horsham, VIC 3400

Australia

View Map

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